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Subway Reviews

Rated 3.5 based on 465 Reviews

Bakeries in Madras

24 NE Plum St, Madras, OR 97741, United States

Published on
July 10, 2025
Last updated
September 13, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Subway's customers had a positive experience.

Positive
90%
Neutral
10%
Negative
0%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Subway?

left happy and to work in plenty of time

workers are friendly

outstanding job

employees are friendly and are great sandwich artists

tastes homemade and comforting

quickly work through a busy lobby

Always delicious food

made a huge difference

just the way we like them

Customer service is great 🙂

Trustguide extracts key phrases from reviews about Subway and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Sep 13, 2025, 465 customers have reviewed this business and rated it 3.5 Star out of 5. Trustguide conducted an in-depth analysis of Subway's publicly available reviews View source

clint yeaple rated Subway 5 stars
a month ago
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Came in and I had just enough time I felt before I went to work a few miles up the road. I was greeted at the door, asked what I wanted and I told him the details. He got it right and passed it on to his coworker and she also asked me if I wanted anything else and I said yes, a few cookies will do. Before I could say anything more I she was done wrapping both items and I paid with a tip and a few salutations and left happy and to work in plenty of time. Love Subway!!!
Mike Scott rated Subway 5 stars
a month ago
I come to this location once a week at least. Never have I had a problem with my order. The workers are friendly. Good bread,good food, friendly, most of the time fast
Chris Lynn rated Subway 5 stars
a month ago
The ladies working today did an outstanding job. I ate half my sandwich and had to go back inside to tell them it was the BEST Subway sandwich of my life! Thank you so much and great job 👏 👏👏

Reviews Summary

The overall sentiment in reviews for Subway sandwich shop is highly positive, with customers frequently expressing satisfaction with both service and food quality. Reviewers consistently mention friendly staff, efficient service, and well-prepared orders, often emphasizing positive interactions and quick turnaround, especially during busy periods or when customers are in a rush. Occasional minor criticisms include comments about the store atmosphere feeling quiet or empty, but this did not appear to impact satisfaction.

Common themes include efficiency, friendliness, food consistency, and accommodation of special requests or time constraints. Customers note the staff’s helpfulness—whether in handling coupons, rushing orders to accommodate tight schedules, or maintaining high standards during rushes. Cleanliness is another highlight, as are details like fresh bread, custom sandwiches, and additional offerings such as loaded baked potato soup and homemade-style pasta.

Overall, Subway is regarded as a well-run sandwich shop with a reputation for reliable service, friendly staff, and clean premises. Repeat business and appreciation for both the food and the team reinforce Subway's positive standing in the local area. Service speed, attention to customer preferences, and consistent food quality build lasting trust with the community.
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Frequently Asked Questions About Subway

Are Subway staff friendly and efficient?

Yes, reviews repeatedly note staff are friendly, welcoming, and handle orders efficiently. Employees often accommodate customer requests and work quickly, even during busy or stressful times.

Is the Subway location clean and well-organized?

Customers positively mention that the sandwich shop is clean, with specific praise for tidy interiors and immaculate restrooms. Cleanliness is consistently highlighted as a strong point.

Can special requests or coupons be accommodated easily?

Generally yes, though there may be some requirements for processing digital coupons. Staff are noted for helping with special needs or time constraints, but following specific instructions or procedures may be necessary for promotions.

About Subway

Bakeries
Subway is a fast food restaurant chain specializing in made-to-order submarine sandwiches, salads, soups, and certain pasta dishes. It operates as a franchise-based, in-person dining and takeaway model, offering a range of customizable menu items, sides, and beverages for individual and group orders.

The company functions by taking orders at the counter with personal interaction, assembling customer-specific sandwiches and meals on request. Staff may also handle online orders for pickup, manage occasional promotional offers, and maintain a clean, organized restaurant environment for efficient dine-in and takeaway experiences.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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