Studio 25 Reviews Summary

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Dance Schools | Manchester

25 Church St, Manchester M4 1PE

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Studio 25?

As of Mar 13, 2024, 41 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Studio 25's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
February 12, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Studio 25's customers had a positive experience.

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Studio 25

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Studio 25's customer reviews analysis

The reviews for Studio25 present a dichotomy regarding customer satisfaction and the operational challenges they face. A consistent point of criticism from customers pertains to the studio's administrative handling, marked by tardy email responses, difficulties in getting through via phone, and erratic booking process that includes issues such as double booking and attempted overcharges. This suggests a systemic problem with Studio25’s communication and organization, which impairs their overall reputation. Additionally, the limited information on studio hours has been cited as a source of inconvenience and perceived unprofessionalism. On the other hand, the positive customer experiences highlight the quality of dance classes, the professionalism of the teachers, and the positive and encouraging atmosphere, particularly noting the diversity of dance genres and the central location of the studio. The contrasting feedback underscores an overall customer experience that fluctuates greatly based on the aspect of the service being utilised.

Positive Feedback

The positive aspects of Studio25 are notably centered around the quality and diversity of the dance instruction provided. Numerous reviews commend the studio for its friendly staff, highly professional and experienced teachers, and the enjoyable class environment. Particularly emphasized are the street and Cuban salsa dance classes, which are hailed for being suitable for beginners and creating quick improvements in confidence and skill. The studio’s central location is seen as an advantage, making it easily accessible. The learning environment is also regarded as safe, encouraging for beginners, and well-received by children and adults alike. Furthermore, the studio's aesthetic appeal and cleanliness contribute to a positive experience for its patrons.

Concerns and Threads

The negative feedback for Studio25 predominantly addresses concerns with administrative inefficiencies. The experience of attempting to book a studio is frequently described as a 'nightmare,' marked by unresponsiveness to emails, unanswered phone calls, and the requirement for in-person inquiries to secure availability. Issues such as double bookings, erroneous charges, and the absence of crucial information, like the restriction on hiring studios before 7pm, further illustrate the operational disarray. The lack of clarity and promptness in communication appears to be a recurring theme that tarnishes the company’s image and signifies a need for significant improvements in customer service management.

Frequently asked questions about Studio 25

What are the class offerings and levels available at Studio25?

Studio25 offers a variety of dance classes across different genres, including street dance and Cuban salsa. Classes are available for different skill levels, from beginner to advanced, making it suitable for a diverse range of dancers. Potential customers are recommended to follow Studio25’s Instagram for updates on class schedules.

How can I book a class or studio at Studio25, and what should I expect during the booking process?

Booking a class or studio space can be done via email or in person. However, it's important to note that there have been significant delays with email correspondence, and phone calls often go unanswered. Be prepared for potential challenges in the booking process, including long response times and possible booking errors.

Can I hire a studio at Studio25 at any time, and is this information readily available?

Studio hiring is restricted and starts from 7pm, as per customer feedback. This information may not be clearly stated on their website, so it is advised to directly confirm with Studio25 for the most accurate and up-to-date hiring times to avoid any confusion or inconvenience.

Recent customer reviews and testimonials for Studio 25

Studio 25
Lizzie B
1-Star
4 months ago
Studio 25 have been extremely difficult to work with. Firstly, they take a very long time to respond to emails regarding bookings (sometimes over 2 weeks). Secondly, they've double booked the studio they gave us. Third, they tried to charge us double one time until I pointed out the mathematical mistake. Finally, they tried to book us in a studio that was under going construction. They're one of the only options in Manchester for booking a dance studio so there's not many other options but I'd advise you to look elsewhere if you can.
Studio 25
Alita
1-Star
10 months ago
I come to the studio regularly for the classes and it by far my favourite studio I have danced at. Has the most widest offering and centrally located so very easy to get to. I purchase my classes on the door and have never had a problem. Definitely recommend following their instagram to get updates on the classes schedule. If you have a chance, check out the Cuban Salsa by Smain as it is a really fun class and style.
Studio 25
Sebastian Leśniak
1-Star
11 months ago
Great studio, extremely friendly staff, professional and experienced teachers. Highly recommend the street dance classes with Junior, perfect for beginners; after just a few weeks you feel more confident dancing in clubs ;) Junior is patient and understanding; his classes are really fun.
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Overall Rating

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A+
A
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C
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F
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Overall Rating
4.2
/5
41
reviews
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