The reviews for Studio25 present a dichotomy regarding customer satisfaction and the operational challenges they face. A consistent point of criticism from customers pertains to the studio's administrative handling, marked by tardy email responses, difficulties in getting through via phone, and erratic booking process that includes issues such as double booking and attempted overcharges. This suggests a systemic problem with Studio25’s communication and organization, which impairs their overall reputation. Additionally, the limited information on studio hours has been cited as a source of inconvenience and perceived unprofessionalism. On the other hand, the positive customer experiences highlight the quality of dance classes, the professionalism of the teachers, and the positive and encouraging atmosphere, particularly noting the diversity of dance genres and the central location of the studio. The contrasting feedback underscores an overall customer experience that fluctuates greatly based on the aspect of the service being utilised.
The positive aspects of Studio25 are notably centered around the quality and diversity of the dance instruction provided. Numerous reviews commend the studio for its friendly staff, highly professional and experienced teachers, and the enjoyable class environment. Particularly emphasized are the street and Cuban salsa dance classes, which are hailed for being suitable for beginners and creating quick improvements in confidence and skill. The studio’s central location is seen as an advantage, making it easily accessible. The learning environment is also regarded as safe, encouraging for beginners, and well-received by children and adults alike. Furthermore, the studio's aesthetic appeal and cleanliness contribute to a positive experience for its patrons.
The negative feedback for Studio25 predominantly addresses concerns with administrative inefficiencies. The experience of attempting to book a studio is frequently described as a 'nightmare,' marked by unresponsiveness to emails, unanswered phone calls, and the requirement for in-person inquiries to secure availability. Issues such as double bookings, erroneous charges, and the absence of crucial information, like the restriction on hiring studios before 7pm, further illustrate the operational disarray. The lack of clarity and promptness in communication appears to be a recurring theme that tarnishes the company’s image and signifies a need for significant improvements in customer service management.
Studio25 offers a variety of dance classes across different genres, including street dance and Cuban salsa. Classes are available for different skill levels, from beginner to advanced, making it suitable for a diverse range of dancers. Potential customers are recommended to follow Studio25’s Instagram for updates on class schedules.
Booking a class or studio space can be done via email or in person. However, it's important to note that there have been significant delays with email correspondence, and phone calls often go unanswered. Be prepared for potential challenges in the booking process, including long response times and possible booking errors.
Studio hiring is restricted and starts from 7pm, as per customer feedback. This information may not be clearly stated on their website, so it is advised to directly confirm with Studio25 for the most accurate and up-to-date hiring times to avoid any confusion or inconvenience.
