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Broadway Dance Center
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Broadway Dance Center Reviews

Rated 4.3 based on 244 Reviews

322 W 45th St, New York, NY 10036, United States

Dance Schools | New York, NY

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Published on
January 29, 2024
Last updated
March 13, 2024
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Reviews Summary

Broadway Dance Center (BDC) presents a complex picture of its reputation based on the latest customer reviews, revealing an institution with notable strengths in teaching quality and class offerings, but simultaneously hindered by repeated critiques of customer service. While a number of customers commend BDC for its professionalism, class variety, and experienced teachers, there is a concerning trend of negative experiences with the front desk personnel. Rude and dismissive staff interactions, particularly during the check-in process, have marred the experiences of several customers. Additionally, there is feedback suggesting the beginner classes may not be appropriately calibrated for true beginners, leading to instances of frustration and discomfort. Notably, management responsiveness to complaints does appear to be active, potentially indicating a willingness to address and amend these customer service issues.

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What Customers Are Saying About Broadway Dance Center?

Trustguide uses AI to extract key phrases from reviews about Broadway Dance Center and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Broadway Dance Center's customers had a positive experience.

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Neutral
Negative

Broadway Dance Center Ratings

4

As of Based on 244 revies as of Jan 29, 2024

Broadway Dance Center Score

As of Based on 244 revies as of Jan 29, 2024

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Customer Reviews

As of Mar 13, 2024, 244 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Broadway Dance Center's publicly available reviews View source

Angelica Zuenko rated Broadway Dance Center 4 stars
a month ago
Front staff very very rude. I have heard multiple complaints from other dancers in the change rooms who experience the same rudeness from the staff. Teachers are okay, a few are good. Overall, Steps on Broadway has higher quality training and is a better experience in all respects. Edit: manager reached out to me, which I really appreciated!
Courtney Robinson rated Broadway Dance Center 4 stars
4 months ago
The studio is fine and pretty well maintained for the size, MOST classes were good but this place definitely doesn’t nurture a very nice environment. I really wonder what makes working the front desk here so painfully miserable because every single person I dealt with at the counter was incredible rude. The check in process is different than most studios in the city and they don’t make that very clear when you first come and make you feel like a noob for not knowing. They’ll check you in and make you stand there (while they have a chat to someone else) waiting to finish checking you. Main offender was the tall man. My last class, my app wasn’t opening, I asked the girl if she could check me in manually and she said ‘just open the app’… to which I said it wasn’t working… to which she said super sarcastically ‘damn I’ll just check you in then’………… hard work I know. I can see this isn’t the first review like this so I don’t know maybe do something about it.
Tony Gabonzo rated Broadway Dance Center 4 stars
4 months ago
I was yelled at by the dance instructor for messing up ONCE in a BEGINNER CLASS. I turned left instead of right and he YELLED AT ME. He suggested I "leave the class if I can't follow his choreography". I'm a grown man, I didn't pay to be disciplined by someone who is probably younger than me anyways. I'm paying for a class. If I need a second to catch on, you should TEACH ME, that's what I paid for. Not for you to yell at me.

Frequently Asked Questions About Broadway Dance Center

Are the dance classes at Broadway Dance Center suitable for absolute beginners?

There are mixed reviews regarding the suitability of beginner classes at BDC for absolute beginners. Some customers have felt that the beginner classes are not tailored to true novice levels. Prospective customers should consider seeking clarification on the class structure and difficulty before enrolling.

How does the Broadway Dance Center stand out in terms of its teaching staff?

BDC is frequently commended for its diverse selection of highly professional and experienced dance instructors. Many students find the teaching to be of high quality, noting that the instructors are not only knowledgeable but also enthusiastic and supportive.

What has been the experience of customers with the front desk staff at Broadway Dance Center?

Customer interactions with the front desk staff at BDC are a noted area for improvement, with several reviews pointing out experiences with rudeness and unwelcoming attitudes. The center's management appears to be addressing this feedback, indicating attempts to improve the customer service experience.

About Broadway Dance Center

Dance Schools
322 W 45th St, New York, NY 10036, United States
Visit website
+1212-582-9304

BDC offers more than 350 drop-in classes a week!Walk-ins welcome. All levels and styles.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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