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Broadway Dance Center

Broadway Dance Center Reviews Summary

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Dance Schools | New York, NY

322 W 45th St, New York, NY 10036, United States

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Broadway Dance Center?

As of Mar 13, 2024, 244 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Broadway Dance Center's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
January 29, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Broadway Dance Center's customers had a positive experience.

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Broadway Dance Center's customer reviews analysis

Broadway Dance Center (BDC) presents a complex picture of its reputation based on the latest customer reviews, revealing an institution with notable strengths in teaching quality and class offerings, but simultaneously hindered by repeated critiques of customer service. While a number of customers commend BDC for its professionalism, class variety, and experienced teachers, there is a concerning trend of negative experiences with the front desk personnel. Rude and dismissive staff interactions, particularly during the check-in process, have marred the experiences of several customers. Additionally, there is feedback suggesting the beginner classes may not be appropriately calibrated for true beginners, leading to instances of frustration and discomfort. Notably, management responsiveness to complaints does appear to be active, potentially indicating a willingness to address and amend these customer service issues.

Positive Feedback

Broadway Dance Center is repeatedly praised for its professional and skilled instructors, who are described as experienced, kind, and funny. The range of classes on offer caters to different proficiency levels and dance styles, contributing positively to the center's reputation. Customers appreciate the organized operations, facilitated by technology such as the BDC app, which streamlines class booking and scheduling. The center's atmosphere is lauded as unmatched and encouraging for ongoing training and improvement. For those able to interact primarily with the teaching facet of BDC, the experiences have been positive and rewarding, defining the center as a top choice for dance education in New York City.

Concerns and Threads

Customer feedback pinpoints two significant areas of concern for Broadway Dance Center: customer service and class level accuracy. The front desk staff's demeanor is a recurring detraction, with multiple reviews characterizing their approach as 'very very rude,' 'painfully miserable,' and 'curt.' This negative interaction begins at the first point of contact, potentially setting a discouraging tone for new attendees. In addition, the class difficulty is reported to possibly be misrepresented, especially for beginners, where expectations of instructional support and patience are not always met. These combined factors suggest a discordant customer experience that could be deterring to both prospective and returning dancers.

Frequently asked questions about Broadway Dance Center

Are the dance classes at Broadway Dance Center suitable for absolute beginners?

There are mixed reviews regarding the suitability of beginner classes at BDC for absolute beginners. Some customers have felt that the beginner classes are not tailored to true novice levels. Prospective customers should consider seeking clarification on the class structure and difficulty before enrolling.

How does the Broadway Dance Center stand out in terms of its teaching staff?

BDC is frequently commended for its diverse selection of highly professional and experienced dance instructors. Many students find the teaching to be of high quality, noting that the instructors are not only knowledgeable but also enthusiastic and supportive.

What has been the experience of customers with the front desk staff at Broadway Dance Center?

Customer interactions with the front desk staff at BDC are a noted area for improvement, with several reviews pointing out experiences with rudeness and unwelcoming attitudes. The center's management appears to be addressing this feedback, indicating attempts to improve the customer service experience.

Recent customer reviews and testimonials for Broadway Dance Center

Broadway Dance Center
Angelica Zuenko
4-Star
a month ago
Front staff very very rude. I have heard multiple complaints from other dancers in the change rooms who experience the same rudeness from the staff. Teachers are okay, a few are good. Overall, Steps on Broadway has higher quality training and is a better experience in all respects. Edit: manager reached out to me, which I really appreciated!
Broadway Dance Center
Courtney Robinson
4-Star
4 months ago
The studio is fine and pretty well maintained for the size, MOST classes were good but this place definitely doesn’t nurture a very nice environment. I really wonder what makes working the front desk here so painfully miserable because every single person I dealt with at the counter was incredible rude. The check in process is different than most studios in the city and they don’t make that very clear when you first come and make you feel like a noob for not knowing. They’ll check you in and make you stand there (while they have a chat to someone else) waiting to finish checking you. Main offender was the tall man. My last class, my app wasn’t opening, I asked the girl if she could check me in manually and she said ‘just open the app’… to which I said it wasn’t working… to which she said super sarcastically ‘damn I’ll just check you in then’………… hard work I know. I can see this isn’t the first review like this so I don’t know maybe do something about it.
Broadway Dance Center
Tony Gabonzo
4-Star
a month ago
I was yelled at by the dance instructor for messing up ONCE in a BEGINNER CLASS. I turned left instead of right and he YELLED AT ME. He suggested I "leave the class if I can't follow his choreography". I'm a grown man, I didn't pay to be disciplined by someone who is probably younger than me anyways. I'm paying for a class. If I need a second to catch on, you should TEACH ME, that's what I paid for. Not for you to yell at me.
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Overall Rating

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Overall Rating
4.3
/5
244
reviews
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About Broadway Dance Center

Dance Schools

BDC offers more than 350 drop-in classes a week!Walk-ins welcome. All levels and styles.

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