Broadway Dance Center Reviews
Rated 4.3 based on 244 Reviews
Dance Schools in New York
322 W 45th St, New York, NY 10036, United States
Published on
January 29, 2024
Last updated
July 10, 2025
Broadway Dance Center (BDC) presents a complex picture of its reputation based on the latest customer reviews, revealing an institution with notable strengths in teaching quality and class offerings, but simultaneously hindered by repeated critiques of customer service. While a number of customers commend BDC for its professionalism, class variety, and experienced teachers, there is a concerning trend of negative experiences with the front desk personnel. Rude and dismissive staff interactions, particularly during the check-in process, have marred the experiences of several customers. Additionally, there is feedback suggesting the beginner classes may not be appropriately calibrated for true beginners, leading to instances of frustration and discomfort. Notably, management responsiveness to complaints does appear to be active, potentially indicating a willingness to address and amend these customer service issues.
There are mixed reviews regarding the suitability of beginner classes at BDC for absolute beginners. Some customers have felt that the beginner classes are not tailored to true novice levels. Prospective customers should consider seeking clarification on the class structure and difficulty before enrolling.
BDC is frequently commended for its diverse selection of highly professional and experienced dance instructors. Many students find the teaching to be of high quality, noting that the instructors are not only knowledgeable but also enthusiastic and supportive.
Customer interactions with the front desk staff at BDC are a noted area for improvement, with several reviews pointing out experiences with rudeness and unwelcoming attitudes. The center's management appears to be addressing this feedback, indicating attempts to improve the customer service experience.
BDC offers more than 350 drop-in classes a week!Walk-ins welcome. All levels and styles.
