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Southern Cross Cafe Reviews

Rated 4.4 based on 1855 Reviews

63A Cockburn St, Edinburgh EH1 1BU

Cafes

Published on
April 16, 2024
Last updated
April 16, 2024

Reviews Summary

Southern Cross Cafe's reputation is positively grounded in its friendly staff, prompt service, and the wide range of palatable dishes with satisfactory taste, as indicated by the recent customer reviews. A consistently noted highlight is the cafe's cakes, with multiple reviews praising their quality. References to a particular staff member, Rod, suggest that the cafe benefits from an employee known for exceptional service and charisma, which appears to enhance the customer experience. However, the sentiment is not universally shared; a minority of reviews point towards instances of disappointing service, including long wait times for food and issues with staff demeanor. While the cafe is commended for its atmosphere and reasonably priced offerings, with special mentions of its vegetarian options, there are remarks on portion sizes and food expectations not being met, such as with the ciabatta turned toastie incident.
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What Customers Are Saying About Southern Cross Cafe?

Trustguide extracts key phrases from reviews about Southern Cross Cafe and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Southern Cross Cafe's customers had a positive experience.

Positive
Neutral
Negative

Southern Cross Cafe Ratings

5

As of Based on 1855 revies as of Apr 16, 2024

Southern Cross Cafe Score

As of Based on 1855 revies as of Apr 16, 2024

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Customer Reviews

As of Apr 16, 2024, 1855 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Southern Cross Cafe's publicly available reviews View source

Katerina Caushi rated Southern Cross Cafe 5 stars
4 weeks ago
We loved this place! The staff is really friendly and always doing a great job! The food is soooo good! I literally wish I lived there just to be able to eat breakfast everyday in this coffee shop. Don’t skip trying the cakes, they are to die for! Special thanks to Rod! He has such an amazing vibe, always smiling and always made sure everyone was happy! Truly professional!

Frequently Asked Questions About Southern Cross Cafe

Does Southern Cross Cafe offer options for specific dietary needs?

Yes, Southern Cross Cafe provides a range of dietary options, including vegetarian and gluten-free choices, accommodating various preferences and restrictions.

What are the seating arrangements like at the cafe?

The cafe has a deceptive exterior but offers ample space with tables spread across the ground floor, first floor, and lower ground floor. Outdoor seating is also available while you wait.

How does the cafe handle service charges?

Generally, the cafe includes a discretionary service charge, but there has been feedback suggesting issues with the removal of this charge when service has not met customer expectations. It is advisable to discuss any concerns about service charges directly with the staff.

About Southern Cross Cafe

Cafes
Serious espresso drinks, homemade cakes and a range of light meals using Scottish local produce.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.