Knoops Reviews

Overall sentiment about Knoops Chocolate Cafe is strongly positive. Reviewers consistently highlight the variety of chocolate options, the ability to choose chocolate percentages, and friendly, knowledgeable staff, mentioning individuals by name for their excellent service. Minor criticisms include add-on flavors not being noticeable and some drinks being served too hot, but these do not obscure high satisfaction levels.

Common feedback includes praise for Knoops' customizable menu, where customers appreciate selecting between different chocolate types and cocoa concentrations. The option for add-ons like sea salt, espresso, and lavender is valued for the personalization it offers, even though there are isolated mentions of add-on flavors being less pronounced. Staff friendliness and service quality in London, especially at the Kensington location, are repeatedly singled out, with several customers saying they return frequently. Limited seating is occasionally noted.

In summary, Knoops is regarded as a standout chocolate cafe in London, known for its creative menu, welcoming staff, and repeat clientele. It earns local appeal with its unique chocolate offerings and consistent product quality, helping build a solid reputation in the area.

Knoops is a specialty chocolate cafe offering a menu centered around hot and cold chocolate-based drinks. Customers can choose from a variety of chocolate types—milk, dark, or white—and select a preferred cocoa percentage. Knoops also features a limited coffee menu and some bakery items, with in-person ordering at its locations.

The company operates through walk-in cafes, primarily in London, with a focus on customization and personal interaction. Patrons can select add-ons such as spices and espresso shots, and staff are available to recommend chocolates based on customer preference. Seating is limited, emphasizing take-away or quick visits rather than extended stays.