Skiddle Reviews

The overall sentiment towards Skiddle as an event ticket seller is predominantly negative, with reviewers frequently mentioning issues around refunds, customer service, and communication. While there are isolated examples of positive experiences—such as easy booking and efficient refunds when cancellations occur—these are largely overshadowed by dissatisfaction related to rescheduled or cancelled events and a perceived lack of support from the company. A key criticism is the absence of effective communication and slow or generic responses to these concerns.

Recurring themes include difficulty obtaining refunds, misleading or incomplete information about event logistics, and frustration with Skiddle's customer support responses. Several users cited problems with account setup and accessibility after purchasing tickets, as well as the terms around refund requests when events are changed or cancelled. There is also mention of unfair policies and inconsistency in event rules, which customers found troubling, especially in situations involving mobility needs or sudden schedule changes.

Overall, Skiddle's reputation as an event ticket provider in the UK suffers due to significant concerns about their responsiveness, clarity, and refund practices. While there are occasional reports of positive value and simple bookings, the more dominant sentiment is mistrust and a reluctance to use the service again. Based on this feedback, prospective customers in the UK are likely to approach Skiddle with caution.

Skiddle is an online event ticketing platform that allows customers to browse, purchase, and manage tickets for a range of entertainment events, including concerts, festivals, and other gatherings. The service primarily operates through a digital interface accessible via its website, targeting events across the UK.

Skiddle's operational model involves ticket distribution, user account management, and communication with event organizers for event updates or changes. Customers can book tickets directly, manage changes, and request refunds when eligible. Processes for cancellations, rebooking, and customer communications are handled via online support channels and automated messaging systems.