SilverTowne Reviews

Reviewers’ sentiment for SilverTowne, a coin and precious metals dealer, is mixed. Customers commonly describe staff members as helpful, knowledgeable, and patient, singling out positive experiences when selling, buying, or having collections appraised. However, there are also complaints about inconsistent customer service, confusion with pricing or payment, and negative in-store experiences with certain employees. Issues with mail order delays and product availability are noted, though sometimes seen as outside the company's direct control.

Frequent themes include staff professionalism, the educational component of in-person visits, and the store’s inventory practices. Customers value honest appraisals and guidance on collection sales. Several reviews reflect appreciation for family-friendly experiences, fun offerings like mystery coin bags, and straightforward communication from owners. Criticism centers on lack of prompt responses to email or pricing mismatches when ordering online, and a few customers felt staff were rude or unhelpful.

Overall, SilverTowne is recognized as a reputable precious metals dealer, especially for Indiana residents, due to competitive pricing and favorable tax conditions. Repeat customers highlight honesty and integrity, while walk-in customers tend to enjoy in-person service more than online ordering. The company's reputation in Indiana is built on knowledgeable staff and transparency, though it may face challenges related to communication and consistency.

SilverTowne is a coin and precious metals dealer that offers buying, selling, and appraisal services for coins, bullion, and related collectibles. The company provides its products both in-person at a physical retail store and through an online purchasing platform, giving customers access to a wide selection of domestic and world coins.

SilverTowne operates by evaluating collections, offering educational guidance on the coin market, and providing honest appraisals for sellers. The business manages inventory for both walk-in and mail-order customers, staff assist with appraisals, and transactions are facilitated via in-store visits or online orders. Pricing policies reflect current market values and tax regulations.