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Silver Saints Reviews

Rated 4.3 based on 423 Reviews

11 Worslade Rd, London SW17 0BT

Handyman | London

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Published on
January 15, 2024
Last updated
March 13, 2024
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Reviews Summary

Silver Saints has recently received mixed customer feedback that suggests fluctuations in their service quality and customer experience. The company had initially built a reputation for satisfactory services, as indicated by customers who praised their punctuality, politeness, and high-quality work. However, recent reviews reflect a significant number of negative experiences. Customers have reported subpar workmanship, damage to property, poor communication, and an apparent disregard for resolving issues promptly and effectively. Instances of technicians causing damage and leaving without resolving the situation, charging for work not performed, and failing to follow up on promises have notably tainted the company's reputation. Patterns also suggest a lack of transparency in dealing with complaints and difficulties in booking and executing specialized services.

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What Customers Are Saying About Silver Saints?

Trustguide uses AI to extract key phrases from reviews about Silver Saints and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Silver Saints's customers had a positive experience.

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Neutral
Negative

Silver Saints Ratings

2

As of Based on 423 revies as of Jan 15, 2024

Silver Saints Score

As of Based on 423 revies as of Jan 15, 2024

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Customer Reviews

As of Mar 13, 2024, 423 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Silver Saints's publicly available reviews View source

Sarah Gotts rated Silver Saints 2 stars
a week ago
The first few times I used them they were great the last few not so good and the last was horrendous. Needed a replacement loo seat fitted. It was not a standard fitting so I called in Silver Saints. Not only was the loo seat not fitted properly they made a complete hash of the job. This resulted in them having to take out my loo and fit it back in. The mastic job that they then had to do was beyond appalling. They came back for another try, making it marginally better. It still looks a total mess and i’m still really angry about it!
Inna rated Silver Saints 2 stars
a month ago
PROPERTY DAMAGE: I TODAY used Silver Saints Ltd for a kitchen light repair, and the outcome was unacceptable. During the repair, the technician accidentally damaged my stove, causing it to shatter. What was most distressing was that he left the scene without providing any contact or insurance information. My requests for damage compensation were met with false accusations from the company. This situation became particularly alarming as I have small children at home, for whom the broken stove poses a great danger. I expect an immediate resolution to this issue and a responsible approach from the company.
Иван Иванов rated Silver Saints 2 stars
a month ago
Terrible service. The male master was rude and broke the ceramic surface of the kitchen stove. After causing damage to my property, he ran away and did not fix what he came for. And the company had the great audacity to issue an invoice for work not performed after that! horror! I do not advise anyone to contact them. Pass by so you don't get into trouble!

Frequently Asked Questions About Silver Saints

What should I do if the Silver Saints technician causes damage to my property?

If a Silver Saints technician causes damage to your property, document the damage, and immediately report it to their customer service department. It's important to request their insurance details and understand the procedure for claims. The company should then provide you with a resolution to repair or compensate for the damage caused.

How reliable is Silver Saints for specialized custom work?

Silver Saints has received mixed reviews regarding specialized custom work. While they advertise these services, there have been instances where they were reportedly unable to fulfill such tasks. It is recommended that you discuss your specific requirements in detail with Silver Saints and confirm their ability to carry out the work before proceeding.

What should I expect in terms of communication and problem resolution from Silver Saints?

While some customers have praised Silver Saints for good communication, others have faced challenges, especially when issues arise. You should expect clear and timely communication, but be prepared to actively follow up with their customer service in case of unmet promises or disputes. It's advisable to have a clear understanding of their service guarantees and issue resolution policies.

About Silver Saints

Handyman
11 Worslade Rd, London SW17 0BT
Visit website
442070999199

London's Professional Handyman Service.Fitting, Fixing, Hanging, Assembling, Plumbing, Gas, Boiler & Heating, Electrical...Silver Service from Booking to Billing Guaranteed.Same & Next Day Availability. Call, Email or Book Online.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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