Chicago, IL
Ace Handyman Services
Ace Handyman Services

Ace Handyman Services Reviews Summary

Handyman | Chicago, IL

What do customers say about Ace Handyman Services?

As of Mar 14, 2024, 199 customers have reviewed this business and rated it 4.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
March 14, 2024
Last updated
March 14, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
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Customer Satisfaction Rate
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Ace Handyman Services's customer reviews analysis

Ace Handyman Services Chicagoland is met with commendation for the professionalism and expertise of its staff, with handymen like Andre and Al receiving specific praise for their performance and demeanor. Customers value the company's ability to complete jobs effectively and within the proposed timeline and budget, as indicated by the successful bathroom remodel and other projects. However, there is concern over customer service communication, particularly regarding pricing accuracy and transparency around additional charges. Some reviews also highlight instances of craftsmanship issues requiring follow-up work. The presence of positive experiences signals a generally favorable reputation but the company may need to address inconsistencies in customer expectations versus service delivery to maintain its standing.

Positive Feedback

Customer feedback for Ace Handyman Services Chicagoland regularly emphasizes the professional conduct, punctuality, and high skill level of its tradespeople. The handymen are celebrated for their expertise, as evidenced by the flawless execution of tasks and willingness to address additional issues during service calls. The quality of the work, from drywall installation to bathroom remodeling, is frequently cited and often results in repeat business and referrals. The company's effective communication regarding project progress is also seen as a positive trait, enhancing the overall customer service experience.

Concerns and Threads

The prominent concerns raised in customer feedback revolve around the company's billing practices and accountability. Inaccurate or poorly communicated cost estimates, unexpected service charges, and discrepancies in billing for labor hours have led to dissatisfaction among clients. The expression of confusion and frustration in regard to the pricing structure suggests a need for improved transparency. Additionally, there are reports of subpar craftsmanship, with instances of back-to-back issues in projects such as kitchen backsplashes, indicating room for improvement in quality control processes.

Frequently asked questions about Ace Handyman Services

Are estimates provided by Ace Handyman Services Chicagoland accurate and inclusive of all fees?

Some customers have reported discrepancies between initial estimates and final billing, with mention of unexpected service charges. It is advisable for prospective customers to seek detailed breakdowns and confirmations of all potential fees before commencing work.

Can I rely on the handymen from Ace Handyman Services for additional tasks during their visit?

Yes, many reviewers have positively noted the handymen's willingness to undertake additional tasks within the scheduled time, improving the value and convenience of the service.

What is the quality of workmanship like for projects completed by Ace Handyman Services Chicagoland?

While many clients compliment the high-quality work and professionalism, there are instances of dissatisfaction with the finished product. Customers are encouraged to discuss quality expectations and monitor project progress to ensure satisfaction.

Recent customer reviews and testimonials for Ace Handyman Services

Ace Handyman Services
kathie leszkiewicz
a week ago
This was the first time I used this company and I am really impressed. The repair person I had was Andre, he is very well trained craftsman and did the job perfectly, also he was willing to answer all my questions. He was respectful to my house and cleaned up any mess that was made. I would definitely use ACE Handyman Serving again.
Ace Handyman Services
Adam Kauffman
a month ago
Ace sends qualified handymen to your house for odd jobs. They charge an hourly rate and guarantee the work product. Ace did an excellent job, and even though they had to come back to tweak a repair they made, I was not charged extra for the work. If you book with them, just make sure to pre-buy all the materials in advance to make efficient use of their time. I do recommend using the service if you can’t perform the work yourself.
Ace Handyman Services
Tim Mottl
2 months ago
We had Ace handyman services come out to help us with remodeling one of our bathrooms. It was one of the original builder models and needed an upgrade. The team came out worked with us on a design and timeline and completed the job on time and on budget. They were clean, quick and professional. I would highly recommend using them for any other projects I have coming up.
Read all reviews

About Ace Handyman Services

Ace Handyman Services is one of Chicagoland’s top-rated local handyman, repair and remodeling company. For over 10 years, we have been providing homes and businesses with quality craftsmanship across all of their handyman, repair and remodeling projects -- both large and small -- inside and outside including: Bathrooms, Kitchens, Basements, Carpentry, Electrical, Plumbing, Painting, Staining, Doors, Windows, Tiling, Flooring, Lighting, Drywall, Decks and Remodeling. We're A+ rated by the Better Business Bureau, and we are a Super Service Provider for Angie's List members with over 1,000 A-rated reviews