Shepherd Chartered Surveyors Reviews
Rated 4.4 based on 30 Reviews
Surveyors in Glasgow
269 Kilmarnock Rd, Shawlands, Glasgow G43 1TX
Published on
February 9, 2024
Last updated
July 10, 2025
Shepherd Chartered Surveyors exhibits a mixed reputation based on recent customer reviews. On one hand, clients express satisfaction with prompt and professional services. Surveyors are noted for their punctuality, courteous conduct, and provision of reports in a timely manner. On the other hand, significant concerns are raised regarding the accuracy and thoroughness of services. Instances of failing to identify serious issues like asbestos, inaccuracies in home reports, and mistaken identification of invasive species such as Japanese Knotweed are alarming. Furthermore, some clients find the customer service unprofessional and unhelpful, with complaints of untidiness and lack of response to grievance escalations. These factors contribute to a divided perception of the company’s reliability and professional integrity.
Shepherd Chartered Surveyors claims to employ experienced and knowledgeable surveyors to deliver accurate home reports. However, if you have concerns about accuracy, it's recommended to discuss their quality assurance processes and the qualifications of the personnel assigned to your case.
While Shepherd Chartered Surveyors should be able to identify such issues, there have been instances where customers experienced oversights. It’s advisable to inquire directly about their protocols for inspecting hazardous materials and consider getting a second opinion if needed.
The company's policy should be to investigate and resolve customer complaints thoroughly. However, reviews suggest that the response to grievances varies. As a potential customer, you may wish to understand their complaint resolution process before engaging their services.
Areas CoveredG5, G41, G42, G43, G44, G45, G46, G51, G52, G53, G73, G76, G77
