Shepherd Chartered Surveyors exhibits a mixed reputation based on recent customer reviews. On one hand, clients express satisfaction with prompt and professional services. Surveyors are noted for their punctuality, courteous conduct, and provision of reports in a timely manner. On the other hand, significant concerns are raised regarding the accuracy and thoroughness of services. Instances of failing to identify serious issues like asbestos, inaccuracies in home reports, and mistaken identification of invasive species such as Japanese Knotweed are alarming. Furthermore, some clients find the customer service unprofessional and unhelpful, with complaints of untidiness and lack of response to grievance escalations. These factors contribute to a divided perception of the company’s reliability and professional integrity.
Positive customer experiences with Shepherd Chartered Surveyors highlight attributes such as quick action, helpful staff, and efficient report preparation. The ease of use of the company’s online system and professional demeanor of the surveyors are repeatedly commended. Clients appreciate the company’s responsiveness and the staff's courteousness during surveying processes. Additionally, long-term professional relationships with Shepherd Chartered Surveyors reflect consistent knowledge and expertise in conducting home reports and in-depth surveys that are seen as invaluable by real estate professionals.
Negative feedback for Shepherd Chartered Surveyors underscores several critical areas of concern. Reports of a failure to detect clear instances of asbestos and other inaccuracies severely impair trust in the surveying services provided. Unprofessional behavior by some staff and the management's failure to adequately address customer complaints exacerbates dissatisfaction. The company's inconsistency in standards is further evidenced by reports of disrespectful treatment of clients’ properties and urgency issues post-service, highlighting a lack of emphasis on customer care and meticulousness in their surveying practices.
Shepherd Chartered Surveyors claims to employ experienced and knowledgeable surveyors to deliver accurate home reports. However, if you have concerns about accuracy, it's recommended to discuss their quality assurance processes and the qualifications of the personnel assigned to your case.
While Shepherd Chartered Surveyors should be able to identify such issues, there have been instances where customers experienced oversights. It’s advisable to inquire directly about their protocols for inspecting hazardous materials and consider getting a second opinion if needed.
The company's policy should be to investigate and resolve customer complaints thoroughly. However, reviews suggest that the response to grievances varies. As a potential customer, you may wish to understand their complaint resolution process before engaging their services.
Areas CoveredG5, G41, G42, G43, G44, G45, G46, G51, G52, G53, G73, G76, G77
