Allcott Associates LLP has received mixed reviews that illustrate both strengths and challenges the company faces in its service delivery. A significant number of customers have praised the thoroughness and comprehensiveness of the surveys conducted, citing detailed documentation that includes estimated costs for repairs, which is indicative of the value placed on strong and objective reporting. Customer service is frequently highlighted as a positive aspect, with staff being described as friendly, helpful, and responsive. The firm's ability to deliver reports within a reasonable timeframe and at a reasonable cost contributes to customer satisfaction. However, there are notable instances of dissatisfaction, particularly with regard to the discovery of issues post-survey that were not reported, potentially pointing to gaps in thoroughness or oversights during the survey process. Additionally, concerns around communication, mainly when it came to the fulfillment of obligations and the handling of disputes, have been expressed negatively by a business owner. These accounts suggest opportunities for Allcott Associates LLP to improve their methods of client engagement and resolution of disputes to uphold their reputation.
The strengths of Allcott Associates LLP, as perceived by the majority of the reviewers, include a robust approach to conducting detailed and thorough surveys. The surveyors are recognized for their ability to identify critical issues that may have been missed otherwise, contributing to informed decision-making processes for potential property buyers, as in the case where a purchase was withdrawn based on survey findings. The firm's responsive and accommodating approach to customer queries, alongside their quick comeback on follow-ups, demonstrates an attuned customer service. Furthermore, transparency with regards to costs and the provision of detailed reports with summarized actionable insights has garnered positive feedback, facilitating customers in future maintenance planning. The overall responsiveness, in-depth surveys, and practicality of service are key highlights that reflect positively on Allcott Associates LLP's commitment to providing useful survey information and customer experience.
However, Allcott Associates LLP is not without criticism. Some customers have reported frustration due to significant issues being omitted from survey reports, which consequently led to unexpected expenses and safety concerns. This suggests that the thoroughness of the surveys may sometimes be inconsistent. Moreover, one customer experienced poor communication and a misunderstanding related to the survey process and charges incurred, culminating in an unpleasant transaction dispute that was unfavorably compared to the commendable service provided by a competing firm. This underlines the importance of providing clear and unequivocal terms of service, as well as the need for improved custumer communications and dispute resolution mechanisms. These negative interactions indicate that there is room for Allcott Associates LLP to enhance certain operational aspects to ensure consistency in the quality of their surveys and customer service.
Reviews suggest that Allcott Associates LLP generally provides in-depth and detailed surveys, often with a comprehensive report that includes a summary of actionable items and estimated costs for potential repairs. Customers commend the level of detail and thoroughness, though there have been instances where some major issues were reportedly overlooked.
Many customers have reported positive experiences with Allcott Associates LLP's customer service, describing staff as friendly, responsive, and helpful. Follow-ups to customer queries tend to be swift, and the firm is seen as accommodating. However, some reviews highlight weaknesses in communication and transaction dispute resolution.
Based on reviews, Allcott Associates LLP surveys have been instrumental for several customers in making informed decisions about property purchases. Reports have been detailed enough to reveal critical issues that have led buyers to withdraw from purchases, potentially saving them from significant costs. It is advisable to consider the variability in experiences and ensure that your expectations are clearly communicated to the firm.
Allcott Associates provides RICS building surveys and RICS HomeBuyer reports across Manchester, and surrounding areas, including Salford, Stockport and Macclesfield.Our survey reports are some of the most detailed in the industry, yet are described in straightforward language with photos throughout. Our local surveyors are happy to meet you on site and will be on hand with fast responses to any questions.We are unique in that our team comprises both surveyors and structural engineers, giving you access to a breadth of expertise and in-depth knowledge of structural building defects. This means that we can offer a complete survey package, providing professional advice on any structural issues, eliminating the need for referrals.
