Countrywide Home Surveys Reviews

Overall sentiment around Countrywide’s property valuation service is mixed, according to recent customer reviews. Reviewers consistently note efficient and professional conduct by individual surveyors, mentioning punctuality and respect for properties. At the same time, several responses mention communication issues, unclear appointment confirmations, and dissatisfaction with the accuracy of valuations.

The most common positive themes are prompt appointments, professionalism (including wearing shoe covers and being courteous), and fast turnaround in delivering reports. Communication and clarity—from initial booking through to outcome—are cited frequently; while some customers value the clear information received, others report a lack of confirmation or difficulty contacting the company. Concerns about property valuation accuracy and classification, and the challenge of appealing decisions, are notable among less satisfied customers.

In summary, Countrywide’s surveyor service is recognized for its speed, accommodating bookings, and professional surveyors, particularly across the UK housing market. However, recurring feedback about communication gaps and valuation disputes impacts their overall reputation, signaling areas for operational improvement.

Countrywide offers property valuation and surveyor services, primarily assisting clients as part of mortgage refinancing, property purchases, and other real estate transactions. Services are delivered in person at the client's location, with surveyors conducting property inspections and providing formal reports to lenders, solicitors, or homeowners.

The company operates through scheduled appointments arranged online or by phone, followed by on-site visits from surveyors. Property assessments are conducted according to industry standards, with findings digitally reported to relevant parties. Communication regarding bookings and results is primarily managed through digital platforms and messaging systems.