Houzecheck Reviews

Overall sentiment toward Houzecheck’s surveyor services is predominantly negative, with reviewers voicing considerable dissatisfaction regarding communication, reliability, and perceived value. While a single customer highlights a smooth booking process, prompt arrival, and fast report turnaround, the vast majority express disappointment over missed appointments, lack of transparency, and unresolved concerns. Criticism centers on unresponsiveness after payment is made, missed defects in surveys, and reports of poor customer service.

Common feedback includes difficulties in direct communication with surveyors, delayed or incomplete reports, undisclosed fees, and cancellations without explanation. Customers mention aggressive sales tactics prior to payment, followed by little to no follow-up, even when issues are raised. Several cite instances where appointments did not occur as scheduled or refunds were withheld despite service failures, impacting property transactions and timelines.

Based on these reviews, Houzecheck’s reputation as a surveyor service provider is challenged by considerable trust and service delivery issues, particularly in the UK market. Reliable communication and consistent follow-through are repeatedly identified as lacking, indicating areas requiring significant improvement for the company to rebuild customer confidence.

Houzecheck offers property survey and valuation services, focusing on homebuyers, sellers, and those needing professional property assessments. The company operates in-person, scheduling survey appointments at the client’s property to generate reports for various needs, including Help to Buy loan repayments and court-required valuations.

Houzecheck’s process involves booking a survey through their sales team, assigning a surveyor for the on-site assessment, and delivering a report—sometimes with example templates to set client expectations. Communication is handled pre- and post-survey via calls or email, though follow-up varies depending on the situation, as described by customers.