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Security One Reviews

Rated 4.1 based on 27 Reviews

11601 Wilshire Blvd # 500, Los Angeles, CA 90025, United States

Security Systems | Los Angeles, CA

Published on
March 30, 2024
Last updated
March 30, 2024

Reviews Summary

Security One: Los Angeles Home Security Alarm Systems seems to enjoy a generally positive reputation based on recent customer testimonials. Customers consistently praise the company for their professional customer service, reliability, and affordability. It's noted that the company's technicians are professional and knowledgeable, which ensures smooth installation processes and effective training for end-users. High-quality equipment and locked-in rates add to the positive experiences, further bolstering the company's standing in the eyes of its clients. However, a significant blemish on their reputation comes from an incident involving poor communication and unprofessional behavior by the company's president, along with a complaint about false advertising. Additionally, instances of broken equipment and unsatisfactory customer service responses have incurred some customer frustration, suggesting inconsistencies in service quality and support.
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What Customers Are Saying About Security One?

Trustguide uses AI to extract key phrases from reviews about Security One and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Security One's customers had a positive experience.

Positive
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Security One Ratings

5

As of Based on 27 revies as of Mar 30, 2024

Security One Score

As of Based on 27 revies as of Mar 30, 2024

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Customer Reviews

As of Mar 30, 2024, 27 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Security One's publicly available reviews View source

Lilly Balkin rated Security One 5 stars
8 years ago
My husband and I didn't like the security company we used in our old home, so this time around it was really important that we find a company that is honest, and delivers what they promise. I did a ton of research on different local and larger companies, and Security One was my top choice. When we met with them, I knew right away that they would be the best company based upon the professionalism of their customer service and their presentation. We were pleased that our rates would be low (and are locked in) and when installation day came, everything went well. The technician was super professional and knew the equipment well and took his time making sure everything was just right. Ultimately, we're really pleased with the equipment; it is really top of the line and better than what we used in our last home. The customer service has been great too.
PlasmaPanda rated Security One 5 stars
4 years ago
I was referred to Security one by two tax clients on a Sunday afternoon. After a few texts with Claudio we had an apt for a Monday morning installation at 7am. His man Sergio was on time, professional and patient. The alarm and camera were installed timely. Sergio could not be anymore patient with me while explaining how to use the system both on my computer and my iPhone. The system is really user friendly and I feel confident that we are in good hands with Security one. You cannot go wrong using them.
Mollie Bradstreet rated Security One 5 stars
4 years ago
I have had Security One as my alarm provider for over 4 years now and the service has been great. every time i have had a question in regards to how my system operates the customer service agents have been very helpful and always knowledgeable of their systems. I highly recommend to anyone!

Frequently Asked Questions About Security One

Are the rates for Security One services locked-in, or can they increase over time?

According to customer reviews, Security One offers locked-in rates, meaning the cost of their services will not increase over time, providing financial predictability and value to customers.

What kind of customer service can I expect from Security One?

Customer experiences with Security One's customer service are mixed. While many testimonials highlight professionalism and prompt support, there are instances of dissatisfaction related to customer service interactions and unprofessional behavior from the company's president, as well as complaints about customer service responsiveness to equipment issues.

Does Security One charge for service calls or any additional maintenance visits?

Security One is commended by some customers for not charging for service calls, contrasting with practices of some competitors who do impose such fees. This could contribute to the cost-effectiveness of choosing their services.

About Security One

Security Systems
Security One: Los Angeles Home Security Alarm Systems offers comprehensive protection for your home in the bustling city of Los Angeles. With state-of-the-art technology and a dedicated team, we provide customizable alarm systems tailored to fit your needs, ensuring peace of mind for you and your loved ones. Our services include 24/7 monitoring, motion detection, surveillance cameras, and remote access control, all designed to keep your home safe and secure. Trust Security One to safeguard your property and provide prompt response in any emergency situation, delivering reliable protection in the heart of Los Angeles.
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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