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Saltire Private Hire
Saltire Private Hire

Saltire Private Hire Reviews Summary

Rated 4.7 Star based on 854 Reviews

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Overall Rating
4.7
/5
854
reviews
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Published on
April 2, 2024
Last updated
April 2, 2024

What do customers think about Saltire Private Hire?

Saltire Private Hire appears to be held in high regard by a majority of its customers, with a reputation for reliability and exceptional service. Clients consistently praised the company's punctuality and responsiveness, both of which are crucial in the transportation industry. A recurring theme in the feedback is the professionalism and friendliness of the drivers, which seems to contribute significantly to the overall positive customer experience. Moreover, the cleanliness and comfort of the vehicles are often highlighted, along with the ease of booking rides through the company's system. On the other hand, there is an isolated incident where the customer service was described as unprofessional, where a staff member reportedly hung up on a client repeatedly. While this negative experience is a noticeable outlier amid the positive feedback, it suggests that there may be occasional lapses in service or communication.

Positive Feedback

Customer feedback for Saltire Private Hire is largely positive, focusing on the timeliness and efficiency of the service. Drivers like Alan and Jim Mathews receive personal commendations for their friendly and professional demeanour, adding to the warmth of the customer experience. The adaptability of drivers in accommodating flight delays and early pickup requests demonstrates a commitment to customer satisfaction. The vehicles provided are consistently described as clean, spacious, and comfortable, making for pleasant journeys. Additionally, ease of booking, particularly through the app, and the reassurance customers feel from smooth driving, contribute to the positive perceptions of the company.

Concerns and Threads

Despite the overwhelmingly positive reviews, Saltire Private Hire has experienced some customer service challenges. A notable complaint focuses on the professionalism of the staff handling bookings. In one instance, the customer encountered repeated disconnections and miscommunications with a worker who failed to understand the pickup location, leading to a recommendation against the service. This suggests that Saltire may need to address specific training or procedural issues to ensure consistent service quality and to avoid potentially damaging their reputation with infrequent, yet impactful, negative experiences.

Frequently asked questions about Saltire Private Hire

How reliable is Saltire Private Hire in terms of punctuality?

Based on customer reviews, Saltire Private Hire is highly reliable when it comes to punctuality, with drivers often arriving on time or adjusting to customers' schedule changes promptly.

Are the drivers and vehicles up to standard at Saltire Private Hire?

Customers repeatedly praise the drivers for their professional and friendly service. Additionally, the vehicles are noted to be clean, comfortable, and well-maintained.

Can I book a ride through an app with Saltire Private Hire?

Yes, Saltire Private Hire offers an easy booking system through their app, which customers find convenient for scheduling rides.

What are customers saying about Saltire Private Hire

Saltire Private Hire
Steve McDonald
5-Star
3 months ago
Absolutely fantastic service. My flight was late arriving at Glasgow and the driver kept checking the flight and arrived at the pickup point as soon as we exited the terminal. No delays at all. On the return leg, we wanted picked up earlier and they had a taxi 5 minutes after I called. Driver kept us up to date on where he was and where he could pick us up. Their service was exemplary. Fantastic service and would highly recommend them.
Saltire Private Hire
Paul Marlow
5-Star
a week ago
Spot on service. Easy booking and speedy arrival of our driver. Very friendly and helpful. Alan is an asset to the business and a driver I'd happily have again.
Saltire Private Hire
Liam Wood
5-Star
a week ago
Right on time and it was a smooth, hassle free ride. This was my second use and both times have been really good with nice, helpful drivers.
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About Saltire Private Hire

Taxis
We are a local private hire operator offering local and distance services specialising in airport and corporate travel. whatever you need we have you covered.
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