Rox Diamonds & Thrills Reviews

Where do I start! My now fiancé proposed to me in November & decided we chose the ring together. From the moment we walked into Rox in Edinburgh and were greeted by Giulia I knew we were in good hands. We were sat down & very quickly offered a drink from the bar - a beer for him and a glass of Moët for me! Giulia started by explaining the 5C’s when it came to choosing the diamond for my ring and brought over an array different shapes and styles of ring for me to try on. We spent around an hour looking at all of the different rings before deciding on creating one from scratch. A top up of champagne was given whilst we continued to delve into the finer details of the ring I wanted. There was no pressure to purchase and certainly no pushy sales pitch at any point. We explained we had another appointment & would be back if we decided to go ahead with the purchase - the truth is I felt overwhelmed so needed to come out of the situation, have a glass of wine and relax before saying yes to the ring. Within 30 minutes we were back and yet again greeted warmly by Giulia who again say us down & gave me yet another glass of champagne. My partner placed the order for the ring which we were told would take roughly 8-10 weeks. Throughout the waiting period Giulia has stayed in touch via email, answered any questions we have had and kept us updated until she was finally able to let us know the ring was in store! We opted to have the ring posted out to us as we live around 150miles away. I received my ring, beautifully packaged, before 12pm the very next day and my oh my is it exactly what I wanted! I cannot recommend Rox enough and we will absolutely be back to try on wedding bands for our upcoming wedding! Thank you so much for the service you have given us Giulia - your knowledge and patience was absolutely second to none!

I can’t thank Kevin enough for all of his help and advice when picking out an engagement ring. His in depth knowledge made choosing a ring much easier, and he couldn’t have done enough to help. His communication throughout the purchase of the ring was perfect. He consistently kept me up to date with the progress, spoke me through each step of my purchase and answered every question I had - putting my mind at ease. The all round experience of Rox was enhanced by Kevin, he really epitomised what buying an engagement ring was all about. He was patient, knowledgeable, reassuring and true to his word throughout. Outstanding service, before during and after my purchase. My fiancé and I couldn’t be happier, the ring is perfect. Thanks again Kevin.