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Diamond Jim'S Jewelry
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Diamond Jim'S Jewelry Reviews Summary

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Jewellers | Phoenix, AZ

6005 N 16th St, Phoenix, AZ 85016, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
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Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Diamond Jim'S Jewelry?

As of Jun 11, 2024, 348 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Diamond Jim'S Jewelry's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

wonderful variety of vintage and modern jewelry

wonderful deal

the best most attentive people

friendly, knowledgeable, and helpful

true customer service

always pleasant and informative

customer service here is excellent

extremely friendly, responsive, professional

beautiful store

thoughtful personal touches

Sickening feeling

About this report

This report was produced by Trustguide on Jun 11, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
June 11, 2024
Last updated
June 11, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Diamond Jim'S Jewelry's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%
More details
Diamond Jim'S Jewelry

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Diamond Jim'S Jewelry's customer reviews analysis

Diamond Jim's Jewelry has a predominantly positive company reputation based on customer reviews. The feedback highlights the store's diverse collection of jewelry, encompassing both vintage and modern designs, which caters to a multitude of tastes. Consistent praise is given for the staff's expertise, friendliness, and the superb customer service provided. Patrons express gratitude towards the assistance in selecting jewelry, with special mentions of the care taken to educate customers on their purchases. Moreover, the store's pricing is perceived as fair, and the quality of items is consistently labeled as 'high-end'. Despite the overwhelming positivity, there is a notable negative incident involving a customer's dissatisfaction with the treatment of their watch during a valuation, which culminated in distrust toward the establishment's practices. This isolated experience seems to stand in stark contrast with the otherwise glowing commendations.

Positive Feedback

Diamond Jim's Jewelry has established itself as a trusted local business with a loyal customer base that appreciates the wide-ranging jewelry options, high-quality pieces, and the chance for custom work. Customers express a strong satisfaction with the overall in-store experience, highlighting the attentiveness, knowledgeability, and warmth of the staff. The provision of compelling personal touches, such as presenting a rose and premium packaging for purchases, is frequently commended, accentuating the company's dedication to creating a memorable and special experience for every patron. Testimonials about the reasonable pricing, alongside successful jewelry and watch repairs, contribute to the reputation of Diamond Jim's as an invaluable resource for both new acquisitions and the maintenance of treasured items.

Concerns and Threads

Despite the predominantly positive feedback, Diamond Jim's Jewelry faced criticism from a customer who reported a negative experience during a valuation visit. The act of removing the back of a watch without prior consent, coupled with the staff supposedly being dismissive about scratching the watch, resulted in serious customer dissatisfaction. This particular review brings attention to the importance of transparent communication and careful handling of customer property, suggesting a potential area for improvement in ensuring that all clients leave the store feeling their valuables were treated with the utmost respect and professionalism. Such negative experiences, although isolated, can tarnish the company's otherwise reputable image and necessitate a careful and considerate response from the business to maintain customer trust and loyalty.

Frequently asked questions about Diamond Jim'S Jewelry

What types of jewelry does Diamond Jim's offer?

Diamond Jim's provides a wide variety of jewelry, including both vintage and modern designs. They also offer custom work to meet specific customer preferences.

Can I expect reasonable prices and high-quality items at Diamond Jim's?

Yes, customers report that Diamond Jim's offers fair pricing and the items sold are of high-end quality.

Do they offer any additional services besides jewelry sales?

Yes, Diamond Jim's offers jewelry and watch repairs, and they are also capable of assisting in finding specific items if they are not available in the store.

Recent customer reviews and testimonials for Diamond Jim'S Jewelry

Diamond Jim'S Jewelry
Pure Space Life
5-Star
5 months ago
Diamond Jim’s jewelry is absolutely fantastic. They have a wonderful variety of vintage and modern jewelry. The staff is extremely knowledgeable and friendly. The prices are very fair and the quality is extremely high end. If you’re looking for some thing, that is one of a kind, and a rare beauty come and check out this jewelry selection.
Diamond Jim'S Jewelry
Debi Herrick
5-Star
3 weeks ago
I can’t thank Diamond Jim’s enough, Maverick and the guys helped my husband find the perfect replacement of my engagement ring. They gave us a wonderful deal and it even came with a rose and the biggest box of candy ever! I wil recommend them to everyone I know. Thank you so much💍
Diamond Jim'S Jewelry
Adam Garrett
5-Star
2 weeks ago
Nothing but the best most attentive people and the treatment and knowledge can’t be beat. Wandered in had missing diamonds replaced and ring polished to perfection but the real kicker is the amazing ring I found there in addition for my collection. I won’t go anywhere else. Thanks everyone
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
348
reviews
Excellent
Good
Average
Fair
Poor
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About Diamond Jim'S Jewelry

Jewellers
Jewelry isn't just our business. It's our passion. At Diamond Jim's Jewelry, we're committed to being a local business you can trust. Selling you a ring, buying your old watch, or repairing your beloved necklace, we'll work hard to earn your trust. Here, there's no pressure, no hassle, and no extra charges -- just our promise to provide you with excellent service. With a goldsmith in-house, we're able to provide expert jewelry repairs and cleanings. And when it comes to connecting you with the perfect engagement ring or piece of jewelry for your loved one, our knowledgeable and experienced staff members have you covered.
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