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Gold Empire Jewelry Reviews Summary

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Jewellers | Los Angeles, CA

607 S Hill St Suite 400, Los Angeles, CA 90014, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Gold Empire Jewelry?

As of Jun 11, 2024, 98 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Gold Empire Jewelry's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

Top notch service.

great deal

so positive

absolutely amazing

extremely kind and knowledgeable

the quality cannot be matched

thoughtful and patient

timeless elegance and impeccable craftsmanship

happy beyond words

incredibly welcoming and friendly

About this report

This report was produced by Trustguide on Jun 11, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
June 11, 2024
Last updated
June 11, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Gold Empire Jewelry's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%
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Gold Empire Jewelry

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Gold Empire Jewelry's customer reviews analysis

Gold Empire Jewelry, Inc. enjoys a robust reputation, as evidenced by the consistently stellar customer reviews that emphasize personalized experience, custom services, and professionalism. The founder, Johnny, seems to be a pivotal figure in cultivating customer relationships, given his frequently mentioned involvement in guiding and educating customers. Common themes across the reviews include the high level of trust customers place in Johnny and his team, their craftsmanship expertise, and the superior quality of jewelry offered. Feedback highlights the brand’s success in creating unique and meaningful jewelry pieces that cater to individual tastes and occasions, often becoming a familial jeweler for multiple generations. Customers laud the informative and patient service, which indicates an emphasis on consumer education and satisfaction over mere sales. There's a significant emphasis on the emotional resonance of the shopping experience, which speaks well for the company's customer-centric approach.

Positive Feedback

Positive customer feedback for Gold Empire Jewelry, Inc. routinely acknowledges several key aspects of the brand's service and delivery. There's a strong narrative of exceptional customer service, with Johnny, in particular, being singled out for his kind and knowledgeable approach. The attention to detail and customization services are repeatedly praised, suggesting that customers highly value the ability to co-create jewelry that aligns with their personal vision. Quality of the jewelry is often mentioned, with clients expressing satisfaction in both the aesthetic and the craftsmanship of their purchases. The brand seems to have engendered tremendous customer loyalty, with repeated references to lifelong patronage and referrals - a testament to the positive customer experiences. Moreover, communication and the willingness to educate customers on various aspects of the jewelry stand out as distinct positive aspects, contributing to the creation of trust and confidence in the brand.

Concerns and Threads

There are few, if any, direct accounts of negative experiences with Gold Empire Jewelry, Inc. discernible from the provided reviews. Without explicit critical feedback, it is challenging to provide a balanced, objective view of the potential downsides of the company's services. However, it is crucial for prospective customers to note the absence of negative feedback could be due to a variety of factors, including the possibility that dissatisfied customers may choose not to leave public reviews. Additionally, while personalization and attention to detail are strengths, customers with more standard requests or those looking for a quick transaction may find the intensive collaborative engagement less appealing. As with any service that emphasizes bespoke craftsmanship, price points may also be a consideration for some customers. Overall, the lack of critical reviews suggests a well-regarded business but necessitates consideration of unlisted consumer experiences.

Frequently asked questions about Gold Empire Jewelry

Can Gold Empire Jewelry, Inc. create a custom-designed piece?

Yes, Gold Empire Jewelry offers custom design services. They work closely with clients to bring personalized visions to life, involving them in the process from initial design through CAD designs to the final creation.

Does Gold Empire Jewelry provide jewelry appraisals?

Yes, the company provides appraisal services for their jewelry, ensuring that customers understand the value and quality of their purchase.

Can I trust Gold Empire Jewelry with heirloom and antique jewelry repairs?

Yes, customers have reported great satisfaction with Gold Empire Jewelry's handling of heirlooms and antique pieces. The company is praised for its careful and trustworthy service in cleaning, repairing, and restoring sentimental jewelry.

Recent customer reviews and testimonials for Gold Empire Jewelry

Gold Empire Jewelry
Paul Haushalter
5-Star
a month ago
I first meet Johnny in 2000, I went to the Gold District to buy my beautiful bride a ring at Gold Empire Jewerly. Johnny had a lot to choose from and really courteous, and thoughtful. He also appraises the ring. Top notch service. So I returned to buy my wife a 10 year. I never left a review since Google was not a thing back then. I referred my son to Gold Empire and Johnny help get my son a great diamond and made a custom ring. You will be totally impressed if you choose them for your next ring purchase. The first one is my wife’s ring the second one is my son’s custom ring.
Gold Empire Jewelry
Eli Haushalter
5-Star
a month ago
Johnny and his team at Gold Empire Jewelry does business right! Johnny made a custom ring made for my now fiancé! Johnny first showed me many diamonds with varying sizes, clarity, and color! He gave me a great deal, then updated me with CAD designs, the final ring, and then gave us a great appraisal. Also the whole time he was very good at communicating and made the whole process very easy! I highly recommend Gold Empire Jewelry for any of your jewelry needs! My fiancé loves her ring and we couldn’t be happier.
Gold Empire Jewelry
Beckie Riggs
5-Star
2 months ago
Johnny and his team were so wonderful to work with! As a personal referral, we were already at ease and so happy to put our trust in his expertise and skill. Not only did he help us find the PERFECT engagement ring and wedding bands, his patience and willingness to educate along the way were a gift. After that experience being so positive, I brought him 3 heirloom, antique rings that needed cleaning and repairs... I'd been putting that off for years, as I didn't want to trust "just anyone" with pieces so sentimental, and he did not disappoint. It was such a relief to know we (and our jewelry) were in such good hands. Gold Empire Jewelry will be our go-to jeweler forever more.
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
98
reviews
Excellent
Good
Average
Fair
Poor
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About Gold Empire Jewelry

Jewellers
Straightforward store with diamond engagement rings & other fine jewelry, plus luxury watches.
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