Common feedback includes repeated praise for specific staff members such as Lana, Mirna, and Chelsea, whose personalized customer care and follow-up are frequently mentioned. Buyers appreciate the store’s willingness to tailor products to their requests and the ease of both in-person and online transactions. The recurring mention of repeat business and specific product satisfaction underlines strong trust in FrostNYC’s service. Operational details like a straightforward pickup process and proactive updates are also valued.
In summary, FrostNYC’s reputation within its market centers on knowledgeable staff, custom jewelry offerings, and efficient post-sale support. Despite one notable critical review, the majority voice highlights reliability and personal attention, suggesting most customers in New York have experienced a positive and supportive shopping journey. As a result, FrostNYC is considered a reputable choice for jewelry purchases in the region.