Frost NYC Reviews

Overall sentiment toward FrostNYC jewelry store is strongly positive, with reviewers consistently highlighting attentive staff, reliable order fulfillment, and professional service. While most customers experienced excellent communication, timely delivery, and satisfaction with their purchases, one customer reported significant issues with the repair process, expressing frustration over communication and the condition of items returned. This negative case stands out but is not a prevailing trend across other reviews.

Common feedback includes repeated praise for specific staff members such as Lana, Mirna, and Chelsea, whose personalized customer care and follow-up are frequently mentioned. Buyers appreciate the store’s willingness to tailor products to their requests and the ease of both in-person and online transactions. The recurring mention of repeat business and specific product satisfaction underlines strong trust in FrostNYC’s service. Operational details like a straightforward pickup process and proactive updates are also valued.

In summary, FrostNYC’s reputation within its market centers on knowledgeable staff, custom jewelry offerings, and efficient post-sale support. Despite one notable critical review, the majority voice highlights reliability and personal attention, suggesting most customers in New York have experienced a positive and supportive shopping journey. As a result, FrostNYC is considered a reputable choice for jewelry purchases in the region.

FrostNYC is a jewelry retailer specializing in custom and ready-made pieces, such as chains, pendants, and watches. The company operates both in-person at their physical store and online, allowing customers to browse, purchase, and receive customer service using their preferred method of interaction.

FrostNYC’s processes include tailoring jewelry to customer specifications, offering repairs under warranty, and providing proactive communication regarding order status. Staff members handle orders, repairs, and logistics, coordinating both sales and aftercare to ensure products meet specifications before delivery or pickup.