Rover Reviews

As a sitter, I had a dog escape and he bit me and several other people who were trying to rescue him. I notified the owners and luckily the rest of the visit went great. Owners wrote a great review. Rover always asks at the end of a job if there were any escapes or bites. I responded with a yes. Rover emailed on Friday, Valentine’s Day evening about it. It was also Presidents’ Day weekend. I was away for the weekend. Sunday night I opened my email and Rover said that I was fired and no appeal possible. I called to ask why and they said because I didn’t respond to my Friday night email with 2 days. I was locked out of my account and all my clients were sent a strange email that I was no longer in Rover. I am a 5 star sitter with many top notch reviews. My clients have trips booked in a few days and no explanation as to where their sitter went. Horrible way to conduct business and to treat a loyal 5 star sitter and the pet owners.

I came onto this platform as a former vet tech with decades of experience with animals. During my tenure with Rover, I had multiple animals do damage to my property, which Rover did nothing about. During the busy Christmas season, I was sitting for multiple owners, and one of the pets broke a small window in a separated front foyer of my apartment, I was also sitting for a cat who turned out to be a known escape artist, of which I was never informed, and although precautions were taken, he followed me as I went to grab a food delivery, and snuck out through the broken window before it was able to be fixed, although it was fixed the following day. Of course, I contacted Rover, as well as the owner. And I did everything possible. And the cat, who had escaped multiple times previously, from the owner as well as another sitter, was found and returned home 4 days later. Rover “suspended” my account “temporarily” and Na’Lisa, who was handling my case, promised me that the only reason they did so was so the situation could be ironed out. After everything was said and done, Rover terminated my account permanently, and Na’Lisa admitted that she knew all along that was what they were going to do but she led me to believe otherwise. Almost every client I had on that platform was a repeat client, including the cat’s owner, and I had an 5 star rating. I had multiple clients leave the app and follow me, and multiple other clients track me down off the app when they realized I was no longer on there. Rover cares nothing about their sitters, and really not much about their clients either. When I was trying to find out exactly what happened, and why I was banned, Na’Lisa was not in and so the girl I spoke to, Candace, was extremely rude and combative. She eluded to my account being banned because of some “unknown” conflict that had transpired with “several” clients, but could not tell me what the conflict was, then when Na’Lisa came back she informed me that my account was deactivated due to the temporary escape of the cat. Again, even as someone with literally 3 decades of animal experience, and there isn’t one person I know personally or professionally that hasn’t experienced or been close to the experience of a loss of a pet. Especially ones who look for opportunities to escape. In addition, the owner asked me to purchase cat litter and cat food for her two cats, and informed me she would reimburse me, and when Rover discontinued my account, I was no longer able to contact the owner to get back the $100 I spent on her cats for supplies. Rover told me to send them snapshots of my expenses, and I did so, but never heard back from them. Furthermore, Rover offered a $1000 reward for the cat, but when my son ended up finding the cat while he was taking out and walking another one of our clients, they refused to honor that reward and would not give it to him because “that’s not how that works”. So that’s my two cents and my opinion on the company.