The reputation of Green Dog Walking is a mixture of trust and concern among its clientele. Reviews suggest that while there is a cohort of satisfied customers praising the company for its professionalism, reliability, and the evident love for dogs displayed by the team, there is also a serious incident that has significantly impacted a customer's perception of the service. The incident of a lost dog, which was later found, has raised questions regarding the safety measures and control exercised during group walks. Yet, it remains an isolated case among mostly positive feedback. Nevertheless, such an event does affect the overall reputation, showing a potential area for improvement. The recurring themes in the reviews include the team's dog handling expertise, flexibility, care for individual dog needs, and good communication, demonstrated by regular updates and pictures. As for consistency, the majority of clients report reliable pick-up and drop-off times, which contributes positively to the company's reputation.
Positive customer feedback for Green Dog Walking frequently highlights the team's professionalism, flexibility, and genuine affection for dogs. Many customers have expressed satisfaction with the reliable service, particularly applauding the consistent routine they have encountered with pick-up and drop-off times. Clients describe their dogs as being eager and happy to join walkers, and they value the peace of mind provided by seeing their pets well-taken care of through photo updates on social media platforms. The staff is consistently described as friendly, attentive, and skilled with canine behavior, addressing the individual needs of different dog breeds and temperaments. The provision of additional services such as doggy daycare and boarding are also met with approval, with several clients having entrusted their dogs to the company for extended periods and receiving regular updates, which helps to confirm the safety and happiness of their pets.
On the negative side, Green Dog Walking's reputation suffers from an alarming incident where a customer's dog was lost during a group walk, only to return injured and distressed after three hours. This particular account raises major concerns over safety protocols and the handling of emergency situations. Moreover, the customer service response in the aftermath appeared to be lacking empathy and was perceived as defensive, focusing on cancellation charges rather than the well-being of the pet. This negative experience, although isolated amidst many positive reviews, casts a shadow on the overall customer confidence, suggesting that the company may need to review its safety measures and crisis management to ensure such incidents are prevented and better managed in the future.
Green Dog Walking is reportedly attentive to the needs of the dogs in their care, as most reviews reflect satisfaction with the service. However, as safety concerns have arisen from an incident of a lost dog, prospective customers are encouraged to inquire directly about the company's protocols, supervision ratios, and emergency response strategies to ensure peace of mind regarding their dog's safety.
Based on customer feedback, the team at Green Dog Walking is experienced and skilled in handling a variety of dog breeds and temperaments. They are praised for being attentive and caring towards individual dog needs. If you have a dog with special requirements, it is advisable to discuss these with the company to understand how they can best accommodate your pet.
Clients generally praise Green Dog Walking for their communication, noting regular photo updates on social media and direct communication through texts or WhatsApp. Prospective customers can expect to receive updates about their pet's well-being and day-to-day activities, fostering transparency between the dog owner and the service provider.
At Green Dog Walking, we pride ourselves on providing you with friendly, reliable and professional dog walking and doggy day care services across London from day one. Treating each dog as if they are our own, we provide the love, care and attention they need and deserve on their walks.
