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Robbins Brothers Reviews

Rated 4.4 based on 506 Reviews

2101 W Loop S, Houston, TX 77027, United States

Jewellers | Houston, TX

Published on
February 10, 2024
Last updated
March 13, 2024

Reviews Summary

Based on the reviews provided, Robbins Brothers seems to be fostering a strong reputation for exceptional customer service and a personalized shopping experience. Staff members like Gwen, Aaliyah, Johanna, Jen, Donovan, Juan, Robert, and Yessica receive high praise for their patience, knowledge, and attentive assistance. Employees are recognized for their willingness to listen to customer concerns and address them in a satisfactory manner, which contributes positively to the company's overall reputation. The company appears to differentiate itself with bespoke service, particularly in the creation and customization of unique engagement rings. However, there is a notable complaint regarding the protection plan and customer follow-up, suggesting areas for improvement regarding product support and corporate communication.

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What Customers Are Saying About Robbins Brothers?

Trustguide uses AI to extract key phrases from reviews about Robbins Brothers and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Robbins Brothers's customers had a positive experience.

Positive
Neutral
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Robbins Brothers Ratings

5

As of Based on 506 revies as of Feb 10, 2024

Robbins Brothers Score

As of Based on 506 revies as of Feb 10, 2024

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Customer Reviews

As of Mar 13, 2024, 506 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Robbins Brothers's publicly available reviews View source

Jennifer Jones rated Robbins Brothers 5 stars
8 months ago
I had such an amazing experience here. My husband had surprised me with a diamond and brought me to Robbins Brothers to select a ring! It was so much fun. Gwen was so amazing! I was overwhelmed by the selection and she was able to help me narrow it down and now I have the perfect ring!
Vanessa Williams rated Robbins Brothers 5 stars
4 weeks ago
Aaliyah was amazing with assisting me with my concern regarding a service with one of my pieces of jewelry. She had a lot of patience, she listened throughly to the details, and helped gain a peace of mind. I really appreciate her help and service at this location.
Shon rated Robbins Brothers 5 stars
4 weeks ago
Picking out the right stone and ring was a daunting process but Johanna and her team made such a daunting task one that was comfortable and smooth. As someone who didn’t know where to start, they guided me through the process but let me lead the charge as to fine tune every detail to my taste. Staff is very welcoming and knowledgeable. They made sure we got what we wanted in the ring rather than push for profit. Highly recommend

Frequently Asked Questions About Robbins Brothers

Are the sales associates at Robbins Brothers able to assist in customizing unique ring designs?

Yes, many customers have reported that sales associates are very knowledgeable and willing to assist in customizing rings to fit their unique tastes and preferences. In fact, the staff is highlighted for their skill in helping design and craft bespoke jewelry pieces.

Does Robbins Brothers offer a protection plan for their jewelry?

Robbins Brothers does offer a protection plan, but it is advisable to carefully understand what is covered under the plan. A customer review suggested there may be discrepancies in coverage, so obtaining detailed information about what is included is recommended.

What is the customer experience like at Robbins Brothers for those who are budget-conscious?

The customer experience for budget-conscious individuals at Robbins Brothers appears to be positive. Reviews note that sales associates respect customer budgets and do not apply undue pressure to upsell, ensuring customers feel comfortable with their final purchase.

About Robbins Brothers

Jewellers

Retail jewelry chain offering diamond engagement rings in a variety of styles, plus wedding rings.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.