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Robbins Brothers
Robbins Brothers

Robbins Brothers Reviews Summary

Rated 4.4 Star based on 506 Reviews

TrustScore®
A+
A
B
C
D
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Overall Rating
4.4
/5
506
reviews
Excellent
Good
Average
Fair
Poor
Published on
February 10, 2024
Last updated
March 13, 2024

What do customers think about Robbins Brothers?

Based on the reviews provided, Robbins Brothers seems to be fostering a strong reputation for exceptional customer service and a personalized shopping experience. Staff members like Gwen, Aaliyah, Johanna, Jen, Donovan, Juan, Robert, and Yessica receive high praise for their patience, knowledge, and attentive assistance. Employees are recognized for their willingness to listen to customer concerns and address them in a satisfactory manner, which contributes positively to the company's overall reputation. The company appears to differentiate itself with bespoke service, particularly in the creation and customization of unique engagement rings. However, there is a notable complaint regarding the protection plan and customer follow-up, suggesting areas for improvement regarding product support and corporate communication.

Positive Feedback

The positive aspects highlighted by Robbins Brothers' customers predominantly reflect their satisfaction with the level of individual attention received during the purchasing process. Sales associates are commended for their personalized guidance in selecting and customizing jewelry to meet exact customer specifications. The expertise and enthusiasm displayed by staff like Jen, Robert, and Yessica, who are specifically named, create a welcoming and pressure-free shopping environment that evidently leads to recommended word-of-mouth endorsements. The craftsmanship of the jewelry, particularly for one-of-a-kind designs, is also a highlight, as in the case where an intricate ring was meticulously handcrafted, exceeding expectations. Customers appreciate the extensive selection and diversity in lab diamond options, signaling the company's commitment to catering to various preferences and budgets.

Concerns and Threads

Despite numerous favorable reviews, Robbins Brothers has received criticism that revolves primarily around the after-sales service. A specific grievance is directed toward the perceived ineffectiveness of the protection plan offering and subsequent corporate response, indicating discontent with the handling of warranty claims and customer support. This negative experience with the protection plan implies a potential misalignment between customer expectations set at the point of sale and the actual coverage or service received thereafter. Moreover, a lack of responsiveness from the corporate office to address grievances exacerbates the customer’s frustration, highlighting a disconnection in customer service post-purchase.

Frequently asked questions about Robbins Brothers

Are the sales associates at Robbins Brothers able to assist in customizing unique ring designs?

Yes, many customers have reported that sales associates are very knowledgeable and willing to assist in customizing rings to fit their unique tastes and preferences. In fact, the staff is highlighted for their skill in helping design and craft bespoke jewelry pieces.

Does Robbins Brothers offer a protection plan for their jewelry?

Robbins Brothers does offer a protection plan, but it is advisable to carefully understand what is covered under the plan. A customer review suggested there may be discrepancies in coverage, so obtaining detailed information about what is included is recommended.

What is the customer experience like at Robbins Brothers for those who are budget-conscious?

The customer experience for budget-conscious individuals at Robbins Brothers appears to be positive. Reviews note that sales associates respect customer budgets and do not apply undue pressure to upsell, ensuring customers feel comfortable with their final purchase.

What are customers saying about Robbins Brothers

Robbins Brothers
Jennifer Jones
5-Star
8 months ago
I had such an amazing experience here. My husband had surprised me with a diamond and brought me to Robbins Brothers to select a ring! It was so much fun. Gwen was so amazing! I was overwhelmed by the selection and she was able to help me narrow it down and now I have the perfect ring!
Robbins Brothers
Vanessa Williams
5-Star
4 weeks ago
Aaliyah was amazing with assisting me with my concern regarding a service with one of my pieces of jewelry. She had a lot of patience, she listened throughly to the details, and helped gain a peace of mind. I really appreciate her help and service at this location.
Robbins Brothers
Shon
5-Star
3 months ago
Picking out the right stone and ring was a daunting process but Johanna and her team made such a daunting task one that was comfortable and smooth. As someone who didn’t know where to start, they guided me through the process but let me lead the charge as to fine tune every detail to my taste. Staff is very welcoming and knowledgeable. They made sure we got what we wanted in the ring rather than push for profit. Highly recommend
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About Robbins Brothers

Jewellers

Retail jewelry chain offering diamond engagement rings in a variety of styles, plus wedding rings.

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