Overall, Riverside Payments receives mixed feedback regarding its credit card processing services. Reviewers consistently note positive experiences with individual representatives, mentioning names like Johnny, Sherry Stivers, Samantha Bennett, David B., Anissa Moon, and Gordon, who are frequently described as knowledgeable, patient, and proactive. Nonetheless, several customers raise serious concerns about aggressive sales tactics, contract confusion, and unexpected fees, indicating the company’s approach can be polarizing.
Common feedback highlights responsive customer service, knowledgeable staff, and fast issue resolution as standout strengths of Riverside Payments. Customers frequently mention clear guidance during setup, assistance with technical issues, and operational savings for small businesses—especially when working with representatives who take the time to answer all questions and explain terms. However, significant criticisms include reports of misleading contract communications and challenges with cancellations, which undermine reliability for some clients.
Riverside Payments is regarded as a provider that can deliver helpful payment processing solutions, especially for small businesses in locations like Frankfort, KY, when working with reputable staff. However, recurring concerns about aggressive sales practices and contract terms suggest that while many customers experience strong support, others encounter notable frustrations. Their reputation in the region is marked by a clear divide in experiences.
Common feedback highlights responsive customer service, knowledgeable staff, and fast issue resolution as standout strengths of Riverside Payments. Customers frequently mention clear guidance during setup, assistance with technical issues, and operational savings for small businesses—especially when working with representatives who take the time to answer all questions and explain terms. However, significant criticisms include reports of misleading contract communications and challenges with cancellations, which undermine reliability for some clients.
Riverside Payments is regarded as a provider that can deliver helpful payment processing solutions, especially for small businesses in locations like Frankfort, KY, when working with reputable staff. However, recurring concerns about aggressive sales practices and contract terms suggest that while many customers experience strong support, others encounter notable frustrations. Their reputation in the region is marked by a clear divide in experiences.
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