Retail Merchant Services Reviews

Overall sentiment toward RMS, a card payment terminal provider, is predominantly negative based on these customer reviews. Reviewers repeatedly cite contract disputes, lack of communication, unexpected charges, and issues resolving cancellations or equipment returns. While a few customers highlight excellent support experiences from individual staff such as Dan, Michael, and Jake Murray, most feedback reflects frustration with the company's processes and aftercare. Persistent problems with account closure, debt collection, and delays are frequently mentioned, with some customers using strong language to caution others.

Common themes involve ongoing issues with service cancellation, long call wait times, and aggressive or confusing billing. Customers across regions such as Cumbria report unresponsive phone support and lack of follow-through on commitments made by sales staff or support representatives. A small number of reviews praise the professionalism and knowledge of certain team members, but this is outweighed by recurring operational complaints and distrust.

Based on the reviews provided, RMS faces a reputation challenge among users in the UK owing to perceived billing irregularities and poor communication. Instances of effective support are occasional and tied to specific staff rather than the company as a whole. Overall, RMS is viewed with caution and skepticism by its clientele, particularly among small business customers who emphasize reliability and transparency in the payment processing sector.

RMS is a company that provides card payment terminals and related financial services, primarily for small businesses. Their offerings include card machines and support for electronic payment transactions, catering to customers who need reliable payment processing solutions for in-person business activities.

The company operates through a direct service model involving contracts with end-user businesses. Customer support is managed via a help desk and individual representatives. RMS handles both the provision of hardware (terminals) and ongoing customer support, as well as billing and account management processes which are overseen through their internal systems.