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Resurgent Capital Services Reviews

Rated 4.2 based on 2658 Reviews

55 Beattie Pl #110, Greenville, SC 29601, United States

Financial Services Greenville

Published on
July 10, 2025
Last updated
July 10, 2025

Reviews Summary

Customer sentiment toward Resurgent as a debt collection agency is generally positive, with many reviewers emphasizing flexibility, understanding, and a non-intimidating approach to debt resolution. Users appreciate the payment options, professional communication, and the availability of online tools to track progress. Some criticism arises from delays in updating credit reports and a few cases of disputed debts or communication lapses.

Most reviews focus on major themes such as the agency’s flexible payment plans, clear digital interfaces, and accommodating staff. The experience is often described as manageable and stress-free, with customers able to arrange their payments without high-pressure tactics. The ease of online and email contact, transparency of options, and the ability to follow progress in real time are commonly highlighted by customers across different backgrounds.

Overall, Resurgent is regarded as a reliable debt collection company based on reviewer feedback, particularly for those seeking a supportive path to debt resolution. While minor operational concerns and dispute handling are noted, the reputation within the financial services sector remains predominantly positive and demonstrates a constructive approach to debt management.
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What Customers Are Saying About Resurgent Capital Services?

willing to work with their clients

Best debt collection agency I have ever worked with

You make it easy, and affordable

They are kind and helpful

everything has been seamless

a very good payment plan and a large discount

Stress free, understanding to different circumstances

very easy to work with

Trustguide extracts key phrases from reviews about Resurgent Capital Services and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of Resurgent Capital Services's customers had a positive experience.

Positive
70%
Neutral
10%
Negative
20%

Resurgent Capital Services Ratings

5

As of Based on 2658 revies as of Jul 10, 2025

Resurgent Capital Services Score

70%

As of Based on 2658 revies as of Jul 10, 2025

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Customer Reviews

As of Jul 10, 2025, 2658 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Resurgent Capital Services's publicly available reviews View source

Glenda Harrold rated Resurgent Capital Services 4 stars
a week ago
Resurgent is one of the more flexible debt collection agencies that are willing to work with their clients. I really appreciate the variety of payment options offered to resolve debt. My only issue would be the process of settling accounts and having them updated on credit reports in a timely manner. I know there are many other factors and individuals involved in this resolution process, but it always amazes me how quickly creditors can report late payments and it shows up almost instantaneous on your report. But when you are trying to improve, it moves at a snail's pace. Nevertheless, I would still recommend this debt collection company over any other.
Samantha Ness rated Resurgent Capital Services 5 stars
3 weeks ago
Best debt collection agency I have ever worked with. Very kind and went over several payment options with me. I really appreciated the email updates about my balance and they weren't the "hounding" type, they gently reminded you and expressed they are here to help support your needs to resolve the debt. I don't know if anyone really reads these reviews but at least from my experience, this is a great company!
connie martin rated Resurgent Capital Services 5 stars
3 weeks ago
I actually like the way you DON'T threaten and intimidate people into a payment arrangements that they can't possibly afford. Obviously, most people WANT to pay their bills, but unfortunately LIFE happens, and you lose your job, or experience a health emergency and lose your source of income, and your bills get behind. You make it easy, and affordable to get BACK on track, not because you HAVE TO, but because you WANT to. Other creditors could learn a lot from your methods.

Frequently Asked Questions About Resurgent Capital Services

What payment options does Resurgent offer?

Resurgent provides a range of payment options, including flexible plans that allow customers to pay their debt in manageable installments. Payment arrangements can be selected and adjusted online, making it easier for clients to fit repayment into their financial situation.

How does Resurgent communicate account updates?

Resurgent communicates account updates primarily through email and an online portal. Customers can track balances, payment schedules, and settlement status in real time without the need for frequent phone calls.

How does Resurgent handle disputed debts?

Some customers have reported challenges in resolving disputes, including delays in acknowledging submitted proof or bank statements. It is advisable to keep records of all correspondence and follow up if there are discrepancies regarding a debt.

About Resurgent Capital Services

Financial Services
Resurgent is a debt collection agency that assists individuals in resolving outstanding debts through a variety of structured payment plans. The company operates within the financial services industry, providing clients with both digital and in-person communication channels to address and manage overdue accounts.

Resurgent employs online portals, email notifications, and responsive customer support to streamline the debt repayment process. Clients are offered multiple payment options and self-service tools to monitor progress and alter arrangements as needed. The agency accommodates individual circumstances, aiming to make the debt settlement process efficient and accessible.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.