ReflexMD Reviews

The overall sentiment toward this weight loss service provider is mixed based on customer accounts. Reviewers consistently mention that while customer service can be friendly and attentive, significant frustrations result from inconsistent order processing, unresolvable billing issues, and strict refund policies. Several customers report disappointing interactions involving automatic charges, miscommunication about subscription models, and a lack of follow-through on refunds, contributing to negative perceptions of reliability.

Common feedback highlights both strengths and shortcomings. On the positive side, some users point out that the medical staff and help desk are responsive and supportive, especially in terms of initial setup, product delivery speed, and guidance. However, recurring issues with unexpected charges, missing items, and limited recourse if complications arise—particularly regarding the strict five-day reporting window—are a significant source of dissatisfaction. Pricing is another frequent concern, with many finding the service expensive after the initial month.

Overall, the company's reputation in the weight loss industry is mixed, with notable regional concerns about reliability and transparency in service delivery. While some customers achieve good outcomes and appreciate supportive staff, persistent reports of billing disputes and challenging refund processes undermine confidence overall.

This company specializes in providing medically supervised weight loss solutions. Customers subscribe to a monthly service that includes access to prescription weight loss medication, medical staff consultations, and product delivery, with orders processed and shipped directly to the client's home or specified address.

The operational model relies on subscriptions, shipment of medical supplies such as medication and syringes, and communication with healthcare professionals by phone and email. The company also manages customer support, billing, and issue resolution processes, including handling inquiries about refills, billing concerns, and delivery tracking.