Overall, customer feedback for GBG’s gastric balloon service reflects predominantly negative experiences, with only a few reviewers expressing satisfaction with their outcomes. Reviewers frequently highlight significant medical side effects, procedural discomfort, and severe challenges in aftercare, including unresolved complications and lack of timely support. While some users reported positive weight loss or friendly staff, recurring criticisms around inadequate risk disclosure, unreliable emergency helplines, and unhelpful customer service after payment point to broader issues with professionalism and operational reliability.
The most consistent themes in the reviews are dissatisfaction with aftercare and post-procedure support, delays in medical response, and unclear or misleading communication around emergency assistance. Several clients report physical complications requiring NHS intervention, frustration over complaints handling, and feeling abandoned when experiencing adverse effects. Although one or two customers noted their weight loss success or supportive care at certain stages, these instances are outnumbered by reports of negative health impacts, financial strain, and administrative inefficiencies.
Based on the reviewer accounts, GBG faces concerns around transparency, patient safety, and operational consistency in its gastric balloon services within the UK. Trust is significantly challenged due to recurring accounts of inadequate aftercare and unresolved complications. While a minority experienced positive outcomes, the company’s local reputation is affected by multiple reports of unsatisfactory support, medical distress, and complaints about value for money.
The most consistent themes in the reviews are dissatisfaction with aftercare and post-procedure support, delays in medical response, and unclear or misleading communication around emergency assistance. Several clients report physical complications requiring NHS intervention, frustration over complaints handling, and feeling abandoned when experiencing adverse effects. Although one or two customers noted their weight loss success or supportive care at certain stages, these instances are outnumbered by reports of negative health impacts, financial strain, and administrative inefficiencies.
Based on the reviewer accounts, GBG faces concerns around transparency, patient safety, and operational consistency in its gastric balloon services within the UK. Trust is significantly challenged due to recurring accounts of inadequate aftercare and unresolved complications. While a minority experienced positive outcomes, the company’s local reputation is affected by multiple reports of unsatisfactory support, medical distress, and complaints about value for money.
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