Project Timber Reviews

DO NOT BUY FROM THIS COMPANY. The verdict: The company website is misleading. Customer service isn't great although the people seemed nice and polite. The prodct quality is terrible. The cost is too expensive for the quality of the product. I cannot recommend at all. The product quality: For a company that advertises quality timber the wood work is shoddy, uneven and ill fitted. Terrible quality for the cost. I cannot believe it goes through any standard of quality checks before it leaves their warehouse as it is truly poor quality carpentry. As the reviews at the time were generally good, we decided to stick with the included timber frame windows rather than pay the extra 3 grand for PVC! The window frames are uneven, poorly jointed, with large gaps allowing for water to enter the building easily and have no sills for run off. They jam when opening and closing. The door has a 1cm gap all around it and a 2-3cm gap in between the two, allowing more rain in and of course the lovely critters that need a slightly drier place to hide away.  Again, they said no sills were included but we did find some among the rubble. He have had to remove both the doors and windows to fix and reset these issues. The flooring boards come on panels, we paid extra for thicker wood but it still feels very flimsy. The panels don't appear to be fixed to anything so lift when walked on, we had to nail these to each other, otherwise it would be a trip hazzard and cause damage to anything we put on the floor. The flooring also said pressure treated and wasn't but when challenged they highlighted the fine print which stated only treated runners, underneath. The service: We ordered a very pricey summer house and paid and extra two and a half grand for assembly  by the company. project timber sent the freelance workers with only half of the needed materials, they didn't sent them with the roofing material and ,typically in England, it poured down! They didn't even have a tarp to put over the shell of a building untill the next day when they could return with the remaining supplies (the website and customer service team will tell you it is all delivered in one pack on day 1 ready for either self assembly or their workers to do this, BS). The rain got it, soaked the soft wood (not pressure treated) inside and saturated the insulation material. The builders weren't given any specific instructions from Project Timber, felt like they were sent in blind a bit,  like I had ordered an ofset door and they built it centrally. Too late to change it and a bare bones appology from Project Timber. They came the next day to add the roofing rubber but couldn't add the internal cladding due to the soaked interior. I requested replacement insulation and they came back a week later to finish it. I'm not convinced they actually swapped out the damaged insulation as they took both replacement rolls home with them. On that Third trip (for an alleged max 2 day install) they were still sent with inadequate supplies to complete. So arranged for a fourth visit! I had to call myself and sort this as they never communicated. They cancelled on the morning of, after we arranged for someone to be home all day in anticipation. They didnt reschedule untill I called again for a week later. At this point it was week 5 of a 2 day job! And nobody showed up! I took a day off work to be home for it. At this point I gave up. The company sent the remaining peices via courier and I hired a joiner locally, to finish the job. I managed to get a partial refund of the building fee but that was a drop in the ocean of this trashpile. I will not recommend to anyone. Please don't waste your money.

Do not buy from project timber! Let me tell you about the shed I bought and the sheer amount of issues I have had. I chose to buy my shed from project timber as they gave you the option of delivery date which I could arrange around my busy work schedule. So I picked my shed, picked my delivery date and paid the invoice. The delivery date was approaching and I get a call from project timber stating they are unable to deliver on my chosen day but can deliver the following day, well that was no good. So we agreed on another day a week later. The shed arrived and the first thing I noticed were the transit blocks were missing, transit blocks prevent the shed panels from damage. When the delivery driver was unloading the shed he confidently told me how poor quality the roof felt was (which was also caught on cctv) when starting to build the shed I noticed it was considerably smaller than I had expected so I spent nearly 2 hours trying to get through to project timber as I was under the impression they had delivered the wrong shed. I ordered a 10 foot by 12 foot shed and what arrived was a 7.5 foot by 11 foot shed. When I managed to get through to customer services they told me the size advertised is the roof size including the over hang etc. as I was in desperate need of the shed I chose to keep it and build it, this is when all the real issues started to arise. The panels were different sizes therefore not connecting together nicely, the doors were poorly cut and did not fit within the door frames correctly, the windows again were poorly cut and did not fit within the window frames, and one window was damaged. When contacting project timber they were less than helpful. After many emails back and forth they offered me a replacement felt due to the roof leaking as well. It has cost me a further £250 to have a carpenter come and put it all right. I am starting small claims court proceedings and will update on the outcome. Do your own research and keep away from these cowboys