Proficiency Design and Build has garnered overwhelmingly positive reviews, establishing a robust reputation as a reliable and professional company in the design and construction industry. Multiple clients have attested to their satisfaction with the seamless execution of projects ranging from kitchen extensions to full home renovations. Customers have consistently highlighted the company's adherence to timelines and budgets, which they acknowledge as a rarity in the sector. A recurrent theme in the reviews is the exceptional level of communication and project management. Project managers are praised for their regular updates and responsiveness, significantly reducing the stress associated with such undertakings. Moreover, the quality of workmanship delivered by Proficiency is frequently mentioned, with a particular emphasis on their attention to detail and the pride they take in their work.
Key positive aspects frequently mentioned in customer feedback include Proficiency's exemplary project management, with several clients noting the consistent professionalism, punctuality, and transparency throughout the span of their projects. The quality of work is frequently cited as excellent, and the meticulous attention to detail is celebrated as a distinctive mark of the team's proficiency. The personal dedication of the staff, especially the project and site managers, earns high regard for their ability to understand and adhere to client needs while delivering on time. Communication stands out as another strong point, with customers commending the team's willingness to provide regular, detailed updates and actively engage in problem-solving. Positive post-completion experiences, such as attentive aftercare and warranty services, further contribute to the company's positive image.
Despite the predominantly positive feedback, there are slight indications of potential areas of concern, mostly related to project timing. Although Proficiency is generally lauded for good time management, some reviews subtly hint at minor delays, which are attributed to changes and additional requests initiated by clients themselves. It is worth noting that the feedback does not contain any direct negative comments on the quality of work or customer service, which suggests that any negative aspects may be more closely related to project scope creep than to the core performance of the Proficiency team. However, these incidents seem to be isolated and are typically eclipsed by the overall positive experiences.
Proficiency Design and Build maintains a high standard of communication through regular project updates and meetings. Project managers are available to address client concerns and questions, ensuring clients are well-informed and reassured throughout the project.
Clients have praised Proficiency for their ability to complete work within the projected timelines and budget, which is considered an exceptional trait in the construction industry. However, minor delays have been mentioned in relation to client-initiated changes.
Proficiency provides comprehensive aftercare and warranty services post-completion, with a commitment to address any needs or questions. Based on customer feedback, the aftercare service has been impressive, with a proactive approach to final snagging and follow-ups.
We are Proficiency – A bespoke Design and Build Construction Company in London that specialises in exceptional loft conversions, extensions, renovations and basement conversion projects
