Primo Herb
Primo Herb

Primo Herb Reviews Summary

Rated 4.4 Star based on 98 Reviews

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Overall Rating
Published on
January 21, 2024
Last updated
March 13, 2024

What do customers think about Primo Herb?

The overall company reputation of Primo Herb based on the provided customer reviews is overwhelmingly positive. The reviews reveal highly satisfied clients praising the professional and attentive services provided by the staff, specifically Lisa and Jay. Recurring themes include the effectiveness of both massage and acupuncture treatments for stress relief, pain management, and relaxation. The attention to detail in client care, ability to book at short notice, and the clean, peaceful clinic environment contribute to a superior customer experience. A single complaint regarding the comfort level of the massage table during pregnancy suggests room for improvement in facility amenities, but this does not overshadow the numerous commendations for therapeutic outcomes and overall service quality.

Positive Feedback

Primo Herb's positive aspects are highlighted by its exceptional customer service and skilled staff. Lisa receives particular recognition for her impressive massage skills which have made clients contemplate return visits and recommendations to others. Their ability to fit clients in for same-day appointments is appreciated, demonstrating flexibility and commitment to customer needs. Acupuncture services, offered by Jay, are also noted for their professionalism and efficiency in addressing various conditions. The ambiance of Primo Herb further enhances the customer experience, with a clean, peaceful environment and relaxing music being frequently mentioned. The clinic’s location near Holloway rd tube station adds to its convenience, cementing its strong standing with regular and new customers alike.

Concerns and Threads

Despite the high praise for Primo Herb, there are minimal negative aspects to note from the customer feedback. The primary area of concern pertains to the comfort of the massage table, particularly mentioned by a pregnant customer expressing discomfort during the treatment. This feedback suggests that while the treatments are beneficial, the physical facilities may require some adjustment or enhancement to cater to all clients comfortably, especially expectant mothers. There was no other recurring negative theme, which implies that this issue might be an isolated concern that, if addressed, could further improve the clinic's already stellar reputation and customer satisfaction.

Frequently asked questions about Primo Herb

Can I book a same-day appointment at Primo Herb?

Yes, the reviews suggest that Primo Herb is accommodating in fitting clients in for same-day appointments, which highlights their commitment to customer needs and flexibility.

Does Primo Herb offer treatments that are suitable for pregnant women?

Primo Herb provides treatments like acupuncture and reflexology that pregnant customers have found beneficial. However, one customer noted discomfort with the massage table, so it is advisable to communicate any special needs with the staff beforehand.

How effective are the treatments at Primo Herb for pain management?

The customer feedback overwhelmingly indicates that both acupuncture and massage treatments at Primo Herb are effective in managing and alleviating pain, with many clients experiencing significant relief and a feeling of rejuvenation post-treatment.

What are customers saying about Primo Herb

Primo Herb
Jasmin Begum
8 months ago
I needed a massage after a long day at work and this place came up with really good reviews. I rarely take time to write reviews but the service I got today from Lisa was amazing such a genuine lady who made me feel relaxed and the massage was amazing. I will be bringing my mum here soon for her 50th birthday see you both soon :)
Primo Herb
Pali K
a year ago
Absolutely superb massage parlour. Jay was incredibly welcoming and managed to fit me in for the day! I’ve had a very stressful last couple and Lisa’s massage was exactly what I needed! She made me feel right at home, assessed which parts were hurting and after her massage I feel totally refreshed. Thanks so much Lisa and Jay for such a fabulous experience. See you both again soon!
Primo Herb
Brogan Romano
a year ago
Amazing customer service first of all. Jay was so attentive and really cared about my back pain, he was very professional. I had the 30 mins acupuncture and the 30 mins massage. The acupuncture was such a good experience. The massage! Was! Amazing! Really good and my back has never felt better. Really reccomend❤️
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About Primo Herb


Holiday Close from 19/10/23 - 08/11/23Primo Herb is a local health centre.We offers a wide variety of treatments with skilled practitioners who are experts in their field.They include Chinese herbal therapists, acupuncturists and massage therapy, laser lipo practitioners who manage a wide range of acute and chronic conditions.