Common feedback includes repeat mentions of non-pressured, attentive sales methods, detailed information sharing, and persistence in customer communication throughout lengthy decision periods. Customers highlight the diversity of Pratt Homes’ inventory and note staff willingness to answer detailed questions, even for out-of-state buyers. Themes such as friendliness, integrity, and transparency in the consultation and sales process are frequently praised.
Based on reviewer feedback, Pratt Homes is regarded as a knowledgeable and reliable modular and manufactured home provider, particularly in the Tyler, Texas region. The professionalism of the team and their consistent commitment to customer service stand out, fostering repeat business and strong word-of-mouth recommendations. Their reputation in East Texas appears exceptionally strong among home buyers.