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Pension Tracing Service Reviews

Rated 4.8 based on 18 Reviews

Financial Services in Ilfracombe

The Lantern, High St, Ilfracombe EX34 9QB

Published on
August 16, 2025
Last updated
August 16, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Pension Tracing Service's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Pension Tracing Service?

highly compassionate and is a credit

nothing short of exceptional

such a professional service

so friendly and knowledgeable

made the process so easy

professional and very supportive

very efficient and kept me well updated

one very happy customer Xx

very helpful, I would highly recommend

Trustguide extracts key phrases from reviews about Pension Tracing Service and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Aug 16, 2025, 18 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Pension Tracing Service's publicly available reviews View source

Josh Williams rated Pension Tracing Service 5 stars
6 months ago
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I am trying to track down any potential lost pensions that my late father had paid into and thought that this company may be able to help, unfortunately, the processes they have behind the scenes do not allow for this unfortunately. I left a message on their answerphone yesterday evening and I received a call back from Sinead this morning. Sinead informed me of the above information but also offered alternative methods to be able to potentially track any lost pensions down. She was highly compassionate and is a credit to your team. Thank you very much for your time Sinead.
Sophie Flowers rated Pension Tracing Service 5 stars
a year ago
I cannot express enough gratitude for the incredible service provided by the Pension Tracing Service. My Grandad had vague memories of paying into a pension but couldn’t recall the details, leaving us in a state on uncertainty. After reaching out to the Pension Tracing Service, our experience was nothing short of exceptional. The application process was straightforward and the assistance we received was prompt and thorough. What impressed us the most was the dedication and genuine care shown by the staff. They understood the importance of this matter for my Grandad and treated it with the urgency it deserved. I wholeheartedly recommend the Pension Tracing Service to anyone seeking pension related assistance. Thank you so much for going above and beyond!
Dave Smith rated Pension Tracing Service 5 stars
a year ago
Can't thank them enough for handling everything with an old pension of mine. They traced and got the transfer underway within weeks and within a couple of months it was with a new pension provider and making money. Went through a full assessment of my circumstances and my attitude to risk before choosing a provider that suited me. Its been with them for nearly 12 months now and I've since taken a couple of payments including my tax free lump sum which was such a simple process and took a matter of days before it was in my bank account. A simple email or phone call is all that's required with your instructions and they have actioned my requests within hours. Really can't thank them enough for sorting everything out for me and making it so stress free. Got my annual review booked with them at the end of the month to assess if I'm I'm happy with everything and that the current provider still suits my needs. Thank you, for such a professional service, can't fault these guys and would recomend them to anyone.

Reviews Summary

The overall sentiment towards Pension Tracing Service is predominantly positive, with reviewers consistently highlighting helpful, efficient, and compassionate staff members—often mentioning specific names such as Sinead and Felicity. Customers widely praise the firm's ability to trace old or forgotten pensions and guide them through sometimes complex circumstances. There is a single recurring criticism regarding email misdirection and slow internal follow-up, but this does not represent the majority view.

Frequent themes in the reviews include ease of use, efficient processes, and clear communication. Customers repeatedly note how simple the application and tracing steps are, mentioning prompt updates, smooth transfers, and tailored recommendations for new pension providers. The professionalism, knowledge, and caring approach of the staff are cited across several experiences, especially when dealing with elderly relatives' pensions or complicated personal circumstances.

Based on customer feedback, Pension Tracing Service is regarded as a reliable and effective specialist for tracing and consolidating pensions in the UK. Strong trust signals include successful outcomes, word-of-mouth referrals, and ongoing relationships, such as annual reviews. The company's reputation is built on supportive client service and thorough pension management.
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Frequently Asked Questions About Pension Tracing Service

How easy is the application process with Pension Tracing Service?

The application process is described as straightforward, requiring clients to provide relevant information. Many reviews mention that team members handle the rest and keep customers updated, making the experience simple and efficient.

How does Pension Tracing Service support people tracing pensions for relatives?

Several reviews confirm the company frequently assists individuals in locating pensions for family members, including elderly parents and grandparents, by offering compassionate and clear guidance throughout the process.

How are updates and communication handled during the pension tracing process?

Customers are regularly updated by staff via email and phone. However, one review noted rare internal miscommunication via email, but this did not reflect the majority of experiences, where communication was prompt and helpful.

About Pension Tracing Service

Financial Services
Pension Tracing Service locates and verifies lost, forgotten, or misplaced pension funds for individuals and families. The company assists clients with tracing pensions, consolidating retirement funds, and offering pension-related support. Its core service is delivered primarily through direct assistance by phone and online communication channels.

The company operates with a team of advisors who guide clients step by step through the tracing process. Clients provide relevant historical information, after which the team conducts targeted searches and communicates updates promptly. Pension Tracing Service also assists with annual reviews and helps transfer or consolidate pension funds with minimal client effort.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.