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Pekoe Acupuncture & Wellness Reviews

Rated 4.4 based on 7 Reviews

910 17th St NW Suite 413, Washington, DC 20006, United States

Acupuncture | Washington, DC

Published on
March 5, 2024
Last updated
March 13, 2024

Reviews Summary

Evaluating the customer feedback for Pekoe Acupuncture & Wellness presents a varied reputation. On one hand, clients praise the personal care and positive health outcomes they've experienced. Specifically, customers report significant improvements in their immune systems and management of chronic conditions, such as back problems and migraines, as a direct result of the treatments received at the clinic. There is a clear indication of high-quality service provided by the practitioners, with special mention of the tailored care and successful treatment outcomes. On the other hand, there is a serious concern raised regarding the clinic’s billing practices. A customer has reported what they perceive as exploitative behavior, with the clinic refusing to submit an insurance claim despite being an in-network provider. This has led to a distressing financial scenario for the customer, who feels misled and unfairly charged. This isolated negative review could indicate potential issues with the clinic's administrative operations and may affect prospective customers' decisions.

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What Customers Are Saying About Pekoe Acupuncture & Wellness?

Trustguide uses AI to extract key phrases from reviews about Pekoe Acupuncture & Wellness and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Pekoe Acupuncture & Wellness's customers had a positive experience.

Positive
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Pekoe Acupuncture & Wellness Ratings

1

As of Based on 7 revies as of Mar 05, 2024

Pekoe Acupuncture & Wellness Score

As of Based on 7 revies as of Mar 05, 2024

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Customer Reviews

As of Mar 13, 2024, 7 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Pekoe Acupuncture & Wellness's publicly available reviews View source

Jenn E rated Pekoe Acupuncture & Wellness 1 stars
7 months ago
This is an exploitative practice. Dr. Chen and her billing team refused to submit my claim to insurance despite being an in-network provider and acupuncture being an included benefit. They're happy to charge me more than the approved amount negotiated with my insurance, however, and let me deal with tracking down the reimbursement that will come in at less than what I paid. **Response to the business’ inaccurate response: they have a copy of my official EOB which shows they are in network and my insurance will pay for the benefit. If they don’t like what my insurance covers, then don’t agree to be in their network and waste their misled patients’ time. Here is a quote from Pekoe’s last email to me: “We have received the EOB, which shows almost no pay for acupuncture codes and office codes (false, they just have a lower negotiated rate than what the office wants to charge, which is how insurance works). We apologize for any inconvenience this may cause you. This is not because of something you did wrong, it's just that your specific plan is different and it appears to not be paying out as they should for acupuncture codes.”
kelli johnson rated Pekoe Acupuncture & Wellness 1 stars
a year ago
I went to a Noah desperately seeking help with my immune system. I was getting a cold, ear infection, the flu or something every month. I have been seeing Noah since October and I feel great! No illness in 4 months! I was even around people who came down with the flu and Covid and made it through without getting sick! I feel like I got my life back!!!
Robert Kennedy rated Pekoe Acupuncture & Wellness 1 stars
a year ago
After having two back surgeries, I unfortunately deal with a lot of back problems. This was my first time trying acupuncture, and Todd was fantastic. I was extremely impressed by the level of care and attention that Todd showed me as he truly went above an beyond to not only assess my problem but, make sure I had the perfect treatment. I highly recommend Pekoe

Frequently Asked Questions About Pekoe Acupuncture & Wellness

Are acupuncture treatments at Pekoe Acupuncture & Wellness covered by insurance?

Some treatments and practitioners at Pekoe Acupuncture & Wellness may be covered by insurance, but it is important to confirm payment policies and whether the specific treatment or practitioner is in-network with your insurance provider. It is recommended to discuss insurance and billing practices directly with the clinic's administration before initiating treatment.

Can I expect to see improvements in my health conditions with treatments from Pekoe?

Many customers report positive health outcomes, such as improved immunity and better pain management, after receiving treatments at Pekoe Acupuncture & Wellness. Individual results may vary, and it is advisable to consult with a practitioner at the clinic to discuss your specific health concerns and potential treatment plans.

What should I do if I have a concern regarding billing or insurance claims?

If you encounter issues with billing or insurance claims at Pekoe Acupuncture & Wellness, you should reach out to their billing department to discuss and resolve the situation. Keeping detailed records and having clear communication with the clinic can help address any discrepancies or concerns.

About Pekoe Acupuncture & Wellness

Acupuncture
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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