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Pekoe Acupuncture & Wellness
Pekoe Acupuncture & Wellness

Pekoe Acupuncture & Wellness Reviews Summary

Acupuncture | Washington, DC

What do customers say about Pekoe Acupuncture & Wellness?

As of Mar 05, 2024, 7 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
March 5, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
7
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Pekoe Acupuncture & Wellness's customer reviews analysis

Evaluating the customer feedback for Pekoe Acupuncture & Wellness presents a varied reputation. On one hand, clients praise the personal care and positive health outcomes they've experienced. Specifically, customers report significant improvements in their immune systems and management of chronic conditions, such as back problems and migraines, as a direct result of the treatments received at the clinic. There is a clear indication of high-quality service provided by the practitioners, with special mention of the tailored care and successful treatment outcomes. On the other hand, there is a serious concern raised regarding the clinic’s billing practices. A customer has reported what they perceive as exploitative behavior, with the clinic refusing to submit an insurance claim despite being an in-network provider. This has led to a distressing financial scenario for the customer, who feels misled and unfairly charged. This isolated negative review could indicate potential issues with the clinic's administrative operations and may affect prospective customers' decisions.

Positive Feedback

Customers of Pekoe Acupuncture & Wellness have articulated a series of positive experiences that shed a favorable light on the clinic’s service offerings. There are accounts of significant health improvements such as bolstered immunity and effective management of chronic pain, particularly highlighting individual cases of recuperation after back surgeries and the ability to prevent illnesses despite exposure. The practitioners, such as Todd and Noah, are lauded for their exceptional care and thorough attention to detail in creating personalized treatment plans. The clinic is credited for its ability to help patients manage issues arising from accidents, stress-induced conditions, and routine ailments. The mention of a massage therapist, Amy, who applies the perfect pressure and targets problem areas, adds to the positive aspects of the service. The duration of client engagement with the clinic, extending over five years for one reviewer, indicates customer satisfaction and loyalty.

Concerns and Threads

While the majority of the feedback is positive, Pekoe Acupuncture & Wellness faces critical remarks regarding its billing and insurance practices. A client reports an uncooperative stance from the clinic in handling insurance claims, which is particularly troubling given that the service is meant to be covered as part of the in-network benefits. The customer feels charged more than the approved amount, and indicates that the clinic is unwilling to resolve this issue, preferring to let the client deal with insurance reimbursement processes independently. This case paints a concerning picture of administrative and financial transparency within the company. It can suggest a disconnect between the financial policies of the clinic and the expectations set by insurance networks. It is a significant negative aspect raised by customers, which could adversely affect the clinic's reputation and deter future clients who are reliant on insurance coverage.

Frequently asked questions about Pekoe Acupuncture & Wellness

Are acupuncture treatments at Pekoe Acupuncture & Wellness covered by insurance?

Some treatments and practitioners at Pekoe Acupuncture & Wellness may be covered by insurance, but it is important to confirm payment policies and whether the specific treatment or practitioner is in-network with your insurance provider. It is recommended to discuss insurance and billing practices directly with the clinic's administration before initiating treatment.

Can I expect to see improvements in my health conditions with treatments from Pekoe?

Many customers report positive health outcomes, such as improved immunity and better pain management, after receiving treatments at Pekoe Acupuncture & Wellness. Individual results may vary, and it is advisable to consult with a practitioner at the clinic to discuss your specific health concerns and potential treatment plans.

What should I do if I have a concern regarding billing or insurance claims?

If you encounter issues with billing or insurance claims at Pekoe Acupuncture & Wellness, you should reach out to their billing department to discuss and resolve the situation. Keeping detailed records and having clear communication with the clinic can help address any discrepancies or concerns.

Recent customer reviews and testimonials for Pekoe Acupuncture & Wellness

Pekoe Acupuncture & Wellness
Jenn E
1-Star
7 months ago
This is an exploitative practice. Dr. Chen and her billing team refused to submit my claim to insurance despite being an in-network provider and acupuncture being an included benefit. They're happy to charge me more than the approved amount negotiated with my insurance, however, and let me deal with tracking down the reimbursement that will come in at less than what I paid. **Response to the business’ inaccurate response: they have a copy of my official EOB which shows they are in network and my insurance will pay for the benefit. If they don’t like what my insurance covers, then don’t agree to be in their network and waste their misled patients’ time. Here is a quote from Pekoe’s last email to me: “We have received the EOB, which shows almost no pay for acupuncture codes and office codes (false, they just have a lower negotiated rate than what the office wants to charge, which is how insurance works). We apologize for any inconvenience this may cause you. This is not because of something you did wrong, it's just that your specific plan is different and it appears to not be paying out as they should for acupuncture codes.”
Pekoe Acupuncture & Wellness
kelli johnson
1-Star
a year ago
I went to a Noah desperately seeking help with my immune system. I was getting a cold, ear infection, the flu or something every month. I have been seeing Noah since October and I feel great! No illness in 4 months! I was even around people who came down with the flu and Covid and made it through without getting sick! I feel like I got my life back!!!
Pekoe Acupuncture & Wellness
Robert Kennedy
1-Star
6 years ago
After having two back surgeries, I unfortunately deal with a lot of back problems. This was my first time trying acupuncture, and Todd was fantastic. I was extremely impressed by the level of care and attention that Todd showed me as he truly went above an beyond to not only assess my problem but, make sure I had the perfect treatment. I highly recommend Pekoe
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
7
reviews
Excellent
Good
Average
Fair
Poor

About Pekoe Acupuncture & Wellness

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