OurBus Reviews

Overall, customer sentiment toward OurBus bus service is strongly positive, with reviewers frequently noting the company’s convenience, cleanliness, and punctuality. Many highlight the affordable ticket prices, easy booking, and professional drivers. There are consistent remarks about the excellent support from specific staff members such as Bhaskar, Aarushi, Swati, and Palak. A few customers experienced issues with inflexible timing, refund policies, and occasional bus delays, but these concerns appear less common.

Common feedback includes appreciation for OurBus’s reliable schedules, straightforward reservation process, and efficient service spanning New York, New Jersey, and Pennsylvania. Multiple reviewers describe the buses as comfortable and clean, with functioning amenities like Wi-Fi. Customer service is a standout theme, with staff noted for their responsiveness, patience, and willingness to resolve issues—sometimes mentioned by name for personalized support. Instances of stress-free travel and easy problem-solving are reported from different locations.

Overall, OurBus is regarded as a reputable and customer-oriented provider for intercity travel in the Northeastern United States. Many reviewers indicate repeat use or recommendations, reinforcing a pattern of satisfaction, especially regarding customer support and smooth resolution of travel disruptions. Their accessibility and professionalism contribute positively to their reputation in this regional market.

OurBus operates as an intercity bus service provider, primarily offering scheduled routes between major cities and regional destinations in the United States. The company serves travelers seeking affordable, comfortable transport and enables bookings through a digital reservation system.

OurBus delivers its service through a combination of online ticketing and in-person travel experiences. Customer support is provided via digital channels and phone. The operational process includes scheduled departures, onboard amenities such as Wi-Fi, and real-time assistance for changes or delays, supported by responsive staff.