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Ole & Steen Reviews

Rated 4.3 based on 2499 Reviews

Bakeries in London

56, No 2 Haymarket, St James's Market, London SW1Y 4RP

Published on
January 15, 2024
Last updated
July 10, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Ole & Steen's customers had a positive experience.

Positive
80%
Neutral
Negative

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Ole & Steen?

Trustguide extracts key phrases from reviews about Ole & Steen and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Jul 10, 2025, 2499 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Ole & Steen's publicly available reviews View source

Moritz Kemper rated Ole & Steen 5 stars
2 weeks ago
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Great vegan options for the coffee - variations and also the food. I visit London for the Christmas holidays and so far me and my girlfriend have been visiting for breakfast every possible morning. Taking a seat is also quiet nice.
hag rated Ole & Steen 5 stars
2 months ago
Great music. Great Wi-Fi but u hv to log in with fb. Great food and tarts. So delicious!! At least it looks good and appetising. Americano and my brunch options were also perfect. Easy excess for wheelchairs. Inside and outside seating. Kid-friendliness: Spaciousness for prams and children too Wheelchair accessibility: Downstairs seating and no steps
Sven Reisinger rated Ole & Steen 5 stars
2 months ago
Exceptionally poor. Not enough staff to clear the tables leaving mess and dirty cups and plates piled up all over the place. With no one clearing the dirty dishes away, they offer you you order in takeaway cups because all the dishes are strewn across the tables. They're charging premium prices. Not even asking for premium service here.

Reviews Summary

Ole & Steen appears to be a polarizing establishment based on customer experiences reported in the recent reviews. Patrons have consistently highlighted the quality of vegan options, coffee, pastries, and the overall array of delectable treats, which suggests that Ole & Steen has a reputation for offering a diverse and satisfying menu. Positive comments about the atmosphere being inviting, warm, and accessible for wheelchairs and prams enhances the company’s reputation as a welcoming establishment for a wide range of customers. However, recurring negative feedback pertaining to cleanliness, tidiness, and customer service — particularly regarding uncleared tables and insufficient staffing — has tarnished the customer experience for some. This inconsistency in service delivery, alongside the positive aspects of food and environment, forms the dual-faceted nature of Ole & Steen’s current customer experience and overall reputation.

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Frequently Asked Questions About Ole & Steen

Does Ole & Steen offer options for vegans and other dietary requirements?

Yes, based on customer feedback, Ole & Steen offers a variety of quality vegan options for both food and coffee.

Is Ole & Steen suitable for customers with disabilities or those with children?

The reviews suggest that Ole & Steen is accessible, with easy access for wheelchairs and a spacious environment catered to prams and children.

How do Ole & Steen’s food offerings compare to other coffee shops?

Customers frequently praise Ole & Steen for delectable pastries and a diverse menu that sets it apart from typical chain coffee places.

About Ole & Steen

Bakeries

Home of the Cinnamon Social, Ole & Steen St James features an in-store bakery, baking day and night to bring you only the freshest breads and pastries. Ole & Steen lovingly make award winning breads, pastries and cakes every day in their London bakeries. Using only the best quality ingredients, artisanal techniques and highly skilled bakers. Handmade breads, slow roasted and hand crafted coffees, freshly baked pastries and cakes, nourishing salads, sandwiches and focaccia toasties.

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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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