Evaluating the body of reviews for Oasis Landscapes & Irrigation, it is evident that the company fosters a strong reputation for its landscaping and irrigation services. A pattern emerges showing the company's ability to provide quality work, timely completions, and effective communication. Clients have praised the professionalism of both the design teams and the onsite crews, including project managers who are noted for their responsiveness and attentiveness to client feedback and project execution. The detail-oriented approach, from the design sketch phase to the final breakdown of tasks and costs, establishes transparent customer relations and appears to contribute to customer satisfaction. However, it must be noted that there is a particular instance where the after-service support and warranty fulfillment did not meet expectations, indicating some inconsistency that can impact the overall customer experience.
Positive feedback for Oasis Landscapes & Irrigation primarily centers on the professionalism and high-quality service provided by the staff. Designers, project managers, and crews receive commendations for their expertise, responsiveness, and willingness to accommodate client requests. Positive experiences are reinforced by the company's attention to detail and comprehensive itemization of tasks and costs, promoting trust and clarity. The execution of complex projects, including landscaping renovations, irrigation system repairs, and more, is noted as being timely, often finishing within expected timelines, including for additional tasks. Customer experiences are notably enhanced by the friendly and communicative nature of the staff, with particular praise for employees who go 'the extra mile' to ensure client satisfaction.
Negative customer feedback for Oasis Landscapes & Irrigation, while less frequent, raises concerns about consistency in service quality particularly in aftercare and follow-up responsibilities. One review vividly details the frustration following a small, yet important, sod installation project and the lack of response once issues arose post-service. The concerns were related to the sod remaining dormant and the customer's unsuccessful attempts to contact both the initial point of contact and the company for a resolution. This indicates potential gaps in the company's after-service customer support and highlights the importance of reliable warranty fulfillment. Such instances can tarnish the reputation and trust that the company otherwise strives to build through their exemplary execution of landscape and irrigation projects.
Oasis Landscapes & Irrigation provides detailed itemization of tasks and costs beforehand, offering transparent communication through sketches and cost estimates, which helps clients understand the scope and expenses associated with their projects.
While many customers report positive experiences with timely and clear communication, instances have been noted where follow-up support was lacking, particularly concerning warranty issues. It's recommended to discuss follow-up procedures and warranty terms in detail before engaging in services.
Yes, Oasis Landscapes & Irrigation employs dedicated project managers who oversee the projects from start to finish, ensuring client feedback is incorporated and communicated effectively with both design and installation teams.
Oasis Landscapes & Irrigation was founded in 1989 and since then has grown into a leading, award-winning Atlanta landscaping company. We provide landscape design and maintenance services as well as irrigation for both residential and commercial clients.Oasis Landscapes & Irrigation is known for fine workmanship and professional service in the design, installation, and maintenance of residential and commercial irrigation systems, hardscapes, & retaining walls, water features, drainage solutions, outdoor lighting and more.
