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Tiger Lily Landscapes Reviews Summary

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Landscape Gardeners | Washington, DC

2944 Macomb St NW, Washington, DC 20008, United States

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Tiger Lily Landscapes?

As of Jun 11, 2024, 8 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Tiger Lily Landscapes's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

absolute pleasure to work with

very disappointed

About this report

This report was produced by Trustguide on Jun 11, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
June 11, 2024
Last updated
June 11, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 71% of Tiger Lily Landscapes's customers had a positive experience.

Positive
71%
Neutral
0%
Negative
29%
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Tiger Lily Landscapes

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Tiger Lily Landscapes's customer reviews analysis

An analysis of the customer reviews for Tiger Lily Landscapes, LLC reveals a mixed reputation. While some customers express significant disappointment, particularly in relation to contractual commitments such as the size of the boxwoods, the majority of the feedback is overwhelmingly positive. The negative experience detailed involves poor adherence to contract specifics, challenges in communication and resolution, and dissatisfaction with financial aspects of the services provided. However, these issues are not reflective of the broader customer sentiment. Positive reviews frequently highlight Sareena's exceptional design insights, efficient communication, and strong project management skills. The incorporation of unique, modern aesthetics into landscape designs, along with professional and knowledgeable teams, are recurring compliments. Customer experiences suggest that Tiger Lily Landscapes excels in transforming neglected yards into beautiful spaces and is regarded for their responsive and client-driven approach.

Positive Feedback

The bulk of the reviews for Tiger Lily Landscapes, LLC are complimentary, praising various aspects of the service provided. Sareena's eye for design and aesthetics is frequently lauded, along with her practical approach and problem-solving capabilities for challenging landscaping issues. Her responsiveness and her ability to understand and incorporate client ideas into the design process are particularly appreciated. Not only is the design team recognized for their creative talents, but the on-site team is also acknowledged for their respectful and knowledgeable handling of projects. Customers report that collaborative communication and detailed project management result in outdoor spaces that are both beautiful and functional. Cost-effectiveness and value for money are also mentioned as positive attributes. Overall, these favorable experiences contribute to a reputation of professionalism, skillful execution, and customer satisfaction.

Concerns and Threads

Despite many positive reviews, Tiger Lily Landscapes, LLC has faced criticism, especially in regards to honoring contractual agreements. One detailed account cites a significant discrepancy in the size of boxwoods provided as opposed to what was specified in the contract. The review highlights an inability to reach a satisfactory resolution, perceived inflexibility on the part of the owner, and additional charges for correcting the mistake as underlying issues of dissatisfaction. Communication breakdowns, refusal to provide itemized financial breakdowns, and the potential for legal threats over disputes compound the negative aspects of the customer experience. This feedback, although isolated within the broader context of positive reviews, suggests that there are operational areas within the company, such as contract fulfillment and conflict resolution, that require attention and improvement.

Frequently asked questions about Tiger Lily Landscapes

What kind of design expertise does Tiger Lily Landscapes, LLC offer?

Tiger Lily Landscapes is reputed for its modern design aesthetic, with a specific emphasis on creative solutions for challenging spaces. The owner, Sareena, has been recognized for her exceptional eye for design and her ability to collaborate with clients to create both functional and appealing landscapes.

How does Tiger Lily Landscapes handle project management and communication?

Customer reviews indicate that Tiger Lily Landscapes prioritizes efficient communication and detailed project management. They are known for being responsive and incorporating client feedback and ideas into their landscaping projects. The reviews suggest that the team is reliable and excels in executing the agreed-upon designs.

Have there been any issues concerning contract fulfillment with Tiger Lily Landscapes?

Although most of the feedback for Tiger Lily Landscapes is positive, there have been isolated instances where customers were not satisfied with contract fulfillment, particularly concerning the size and specification of plants. In such cases, customers reported difficulties in resolving these discrepancies to their satisfaction.

Recent customer reviews and testimonials for Tiger Lily Landscapes

Tiger Lily Landscapes
Sehvar Bor
1-Star
4 years ago
I am very disappointed with Tiger Lily Landscape. We signed a contract with Tiger Lily for our backyard and front yard landscaping. Backyard is done as contract indicated and we paid in full. Just to give you an idea, We had 8 of the 12 ft Carpinus betulus "Fastigiata" and 7 of the Hydrangea "Abetwo"(3g) planted to our backyard by Tiger Lily. We paid $8,163.90. We paid in full since it was done properly as our signed contract indicated. We wanted 24" boxwoods planted for our front yard and we signed a contract indicating the size. Size of the boxwoods they planted ranged 12-20'' maximum. They planted a total of 20 boxwoods which none of those were 24'' as indicated in the contact. The reason we wanted 24'' was due to our tall fence and it being a slow growing plant. We kindly asked Sareena who is the owner of Tiger Lily to replace them with the right size boxwood. She sent a message with this exact wording" The Boxwoods are the largest we could find. We were told that they were as close to 24", which means from the beginning she knew they were not the right size. She offered to take them back. I found the right size boxwoods and I am not a landscaper. My husband kindly asked her when they remove the wrong size plants if they can they plant the right size plants? She said they can but we have to pay extra. We were nice enough to take the task and correct her mistake. Instead of to thank us, she asked more money for labor. We refused to pay extra. Then we offered to pay less for the smaller plants already planted if she honored the same price we found for bigger plants we wanted as contract indicated. They were 24''-30'' tall for a lot less. She said No again. We could not come to an agreement although my husband and I tried very hard. She asked 3,337.53 for just the front yard clean up, soil amendments, and metal edging (after she removed the plants). I offered to pay labor for the work done and replace everything she used if she gave me a list.She said No again. Then I asked her please give me the breakdown of $3,337.50 we are paying for our empty yard. She did not do that either. She said it is in our contract.Then we received this message from her that said, " Given the aforementioned photographic documentation of the work performed, please contact me within 72 hours to pick up a cashier's check. Should I not hear back from you/or should you choose not to accept the modified amount, Tiger Lily landscapes reserves the right to bill you work done this week (pictures below) outside of the scope of the original contract, and engage legal and or collection services if necessary", even if we have all the evidence to prove she did not provide us the right size plants she indicated on the contract. My husband and I did not want to deal with this nonsense. We already had enough frustration, disappointment and stress. We paid what she requested in the end, because sometimes the money isn't worth the headache of dealing with people who don't understand the work that they do.
Tiger Lily Landscapes
Rachel Weller
1-Star
4 years ago
Sareena and the staff at Tiger Lily were an absolute pleasure to work with. They landscaped my yards BEAUTIFULLY after I neglected them for years and came up with simple solutions for some of the worst trouble spots. Sareena has an amazing eye not just for plants and landscapes but for design, generally. In addition, she was efficient, easy to communicate with, practical, and Tiger Lily's prices were reasonable. Her team was respectful of my property and pets, super knowledgable, and I was amazed at how much they accomplished in a short time. The project was, unexpectedly, fun! I had been putting it off forever. Don't put yours off!
Tiger Lily Landscapes
Cary
1-Star
4 years ago
Working with Sareena and the Tiger Lily team was a wonderful experience! Sareena brings an impressive eye for design and aesthetic. Collaboration and communication was excellent. Throughout the entire design and build out, Sareena made sure details were not missed, and that I understood everything that was happening with the project. Sareena was always responsive to our ideas and understood our needs for the space. Thanks to her design and foresight, Sareena converted our rough backyard into a space that is fun, modern, and an exciting addition to our home.
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Overall Rating

TrustScore®
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A
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Overall Rating
4.5
/5
8
reviews
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