An analysis of recent customer reviews for O2 Shop Birmingham - New Street reveals mixed sentiments that impact the store's reputation. On the one hand, customers have praised the friendly and helpful nature of some staff members, particularly highlighting individuals like Rick, Shabaz, and Abid for their exemplary service. Positive experiences include smooth transactions, assistance with best deal selections, and professional resolution of account issues. Cited instances of excellent service contribute to a customer perception that O2 is a viable choice for their telecommunication needs. In contrast, there are significant concerns about potential unethical practices, including allegations of fraudulent behavior relating to unauthorized continuing charges post-cancellation, and deceptive contract renewals. Moreover, some customers report negative interactions with certain staff members, referencing poor customer service, sexist remarks by a manager, and an overall dismissive attitude towards customer issues. These incidents of apparent misconduct and customer dissatisfaction are detrimental to the store's reputation and may deter potential customers.
O2 Shop Birmingham-New Street Reviews
Rated 3.9 based on 191 Reviews
24 New St, Birmingham B2 4RQ
Mobile Phone Shops | Birmingham
