O2 Shop Birmingham-New Street Reviews
Rated 3.9 based on 191 Reviews
Mobile Phone Shops in Birmingham
24 New St, Birmingham B2 4RQ
Published on
February 28, 2024
Last updated
July 10, 2025
An analysis of recent customer reviews for O2 Shop Birmingham - New Street reveals mixed sentiments that impact the store's reputation. On the one hand, customers have praised the friendly and helpful nature of some staff members, particularly highlighting individuals like Rick, Shabaz, and Abid for their exemplary service. Positive experiences include smooth transactions, assistance with best deal selections, and professional resolution of account issues. Cited instances of excellent service contribute to a customer perception that O2 is a viable choice for their telecommunication needs. In contrast, there are significant concerns about potential unethical practices, including allegations of fraudulent behavior relating to unauthorized continuing charges post-cancellation, and deceptive contract renewals. Moreover, some customers report negative interactions with certain staff members, referencing poor customer service, sexist remarks by a manager, and an overall dismissive attitude towards customer issues. These incidents of apparent misconduct and customer dissatisfaction are detrimental to the store's reputation and may deter potential customers.
Customer service experiences at O2 Shop Birmingham - New Street vary. While some customers report outstanding service from certain staff members, others have faced issues with staff behavior and service policy compliance. It's advisable to approach with awareness and, if possible, verify any information or deals you receive.
Some customers have reported problems with contract renewals and cancellations, including unauthorized continual charges. It is recommended to thoroughly review all paperwork, understand the contract terms, and monitor your bank statements closely after any changes to your service.
Many customers have had positive in-store experiences, praising the store for its cleanliness and staff members for their helpfulness. However, others have had negative experiences due to staff attitudes and unethical practices. It might depend on the individual encounter and the specific staff members involved at the time of the visit.
Digital communications chain providing mobile phones, contracts, broadband & accessories.
