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Norton Finance Reviews

Rated 4.5 based on 212 Reviews

Norton House, Mansfield Rd, Rotherham S60 2DR

Financial Services Rotherham

Published on
August 20, 2025
Last updated
August 20, 2025

Reviews Summary

Reviewers consistently note a highly positive sentiment toward Norton Finance’s loan and mortgage brokering services, with frequent mentions of knowledgeable, responsive, and helpful staff. Service from individuals such as Lee, Paul Wright, Laura Burgar, Amy Bugdol, Daniel Jones, and Matthew Fisher is commonly described as clear, efficient, and thorough. A single review reported dissatisfaction with communication after a declined application, highlighting one area for improvement but was outweighed by the volume of positive remarks.

The most common themes from customer feedback are professional guidance, proactive updates throughout the application process, and friendly demeanor from advisors. Clients repeatedly mention being kept informed, receiving clear advice, and having their queries addressed promptly. Several reviewers reference complex situations or challenges resolved smoothly by brokers, keying in on the company’s problem-solving approach.

Overall, Norton Finance is regarded as a reliable and effective finance broker, especially in handling loans and mortgages. The company’s reputation is notably shaped by consistent professionalism and customer-centric staff, leading to strong recommendations and repeat intentions among clients. Norton Finance maintains a solid standing in its sector based on the breadth of positive client experiences.
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What Customers Are Saying About Norton Finance?

absolutely brilliant

Outstanding service from start to finish!

very helpful, friendly and got things done

Kept you informed all the way

friendly and professional

service was amazing

whole process smooth and worry free

really good to us

proactive in finding solutions

Trustguide extracts key phrases from reviews about Norton Finance and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Norton Finance's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

Norton Finance Ratings

3

As of Based on 212 revies as of Aug 20, 2025

Norton Finance Score

90%

As of Based on 212 revies as of Aug 20, 2025

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Customer Reviews

As of Aug 20, 2025, 212 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Norton Finance's publicly available reviews View source

Catherine Robinson rated Norton Finance 5 stars
a month ago
I had the pleasure of dealing with Lee. He was absolutely brilliant. He kept us informed throughout the process and was a genuinely nice, helpful person. I will definitely contact him again if I require anything else.
Lu Pearl rated Norton Finance 5 stars
3 weeks ago
Outstanding service from start to finish! I can’t recommend Norton Finance highly enough. Paul Wright, Laura Burgar and Amy Bugdol were an absolute pleasure to work with on our loan — knowledgeable, responsive, and consistently professional. Their dedication to meeting our timeline, combined with genuine client care, made the entire process smooth and stress-free. They are a true credit to the company. Thank you for going above and beyond!
Connie Jackson rated Norton Finance 3 stars
3 weeks ago
My experience with Norton Finsnce was not good. The original person I was dealing with was friendly and tried to be helpful. The underwriter was not as helpful. After my application was sent to the lender I was asked to provide more and more information. My husband and I were approved as borrowers but even after paying finance fees for a letter stating we would be extending the leasehold on the property the mortgage was denied stating "the property was not sufficient security". I was then told they had other lenders they could go to, no one from Norton contacted us. We went to a local mortgage advisor who applied with the same lender and the mortgage was approved.

Frequently Asked Questions About Norton Finance

Does Norton Finance keep clients updated throughout the loan or mortgage process?

Yes, customers commonly report being kept informed at every stage, with staff providing updates, clear guidance, and timely responses, ensuring transparency throughout the process.

Are the staff members at Norton Finance helpful and approachable?

Reviews frequently highlight that staff such as Lee, Daniel, Laura, and others are friendly, knowledgeable, and willing to go above and beyond to help resolve issues or clarify concerns.

What happens if an application to a lender is declined?

If an application is denied, Norton Finance may suggest alternative lenders. However, one review noted a gap in follow-up communication, so customers may wish to proactively seek updates in such cases.

About Norton Finance

Financial Services
Norton Finance is a finance broker specialising in loans and mortgage facilitation services. The company acts as an intermediary between clients seeking financial products and lenders, assisting individuals and businesses in securing appropriate funding, mortgages, and related financial solutions. Services are delivered through direct, in-person, and remote interactions by a team of specialised advisors.

Norton Finance operates via a structured process that includes consultation, application support, liaising with lenders, and continual updates to clients. Advisors are assigned to manage each client’s paperwork, requirements, and communications. The company is characterised by transparent information delivery and adherence to stated timelines, as indicated by multiple staff-managed customer journeys.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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