Northridge Finance Reviews

Fantastic customer service from Amy today. We had some queries, Amy told us what we needed to know and confirmed everything by email. Really helpful,friendly and professional. Based on our first contact with Northridge Finance would recommend them.

Initially, I had a frustrating experience after financing a car through Northridge, especially when several undisclosed issues came to light shortly after delivery — the most serious being a large chip in the windscreen that quickly turned into a crack. At first, I felt unsupported, particularly given the distance from the dealer and the tight timelines involved in resolving the matter. It was an incredibly stressful situation, and I didn’t feel like my concerns were being heard. However, after further communication and escalation, I’m pleased to say that Northridge did step in to help resolve the issue fairly. They took my complaint seriously, reassessed the situation, and ultimately acted in line with consumer protection laws. While the process took some persistence, I’m now satisfied with how the matter was handled and the outcome that followed. I especially appreciate that Northridge acknowledged the dealer’s responsibility and helped ensure I wasn’t left to cover the cost of repairs myself. Once the right person got involved, the communication improved, and things moved much more smoothly. Mistakes and misunderstandings can happen, but what matters is how they’re handled. I’m grateful that Northridge ultimately did the right thing and supported me as a customer. Their low rates are indeed competitive, and with the resolution in place, I now feel more confident recommending them — just make sure to raise concerns early and document everything. Thank you to the team who helped turn this experience around