Northern Runner Reviews

The overall sentiment for Northern Runner as a specialist running shoe shop is strongly positive, with most reviewers praising the knowledgeable and professional service provided. Repeat mentions of staff members, notably Michelle, John, and Craig, highlight consistently attentive and expert customer assistance. Some customers note higher prices compared to online retailers but see the value in expert advice and in-store experience. One review details dissatisfaction with customer service responsiveness after a product issue, standing out as the main criticism among otherwise favourable comments.

Key themes in reviews include customer service quality, staff expertise, and detailed gait analysis for fitting running shoes. Many customers emphasize the importance of in-person support, including personalised recommendations for trainers and solutions for running discomfort or pain. Several highlight fast delivery and a user-friendly online ordering process. Positive interactions with staff and the thoroughness of fitting services distinguish Northern Runner from larger chain stores.

Overall, Northern Runner is regarded as a reliable and knowledgeable specialist running store in its region, consistently delivering tailored support for athletic shoe buyers. The presence of a loyal customer base and repeat business, along with smooth issue resolution in most cases, reinforce the company’s positive reputation for both in-store and online customers.

Northern Runner is a specialty retailer focusing on running shoes and related sports footwear. The company sells both in-store and online, offering a selection of products from major athletic brands. Their core business involves helping customers find appropriate trainers for running, trail, and gym use, supported by knowledgeable staff members.

In-person shoppers at Northern Runner receive expert guidance, including gait analysis and foot measurements, to ensure proper shoe fitting. The staff provides personalised recommendations and advice tailored to customer needs. The company also manages online transactions with an easy-to-use website and prompt delivery services, while maintaining clear communication about orders.