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North America Travel Service Reviews

Rated 4.3 based on 29 Reviews

The Kennedy Bldg, 48 Victoria Rd, Leeds LS11 5AF

Travel Agencies | Leeds

Published on
March 1, 2024
Last updated
March 13, 2024

Reviews Summary

Analyzing the collective customer feedback for North America Travel Service (NATS), the company exhibits a strong reputation for quality service and client satisfaction especially over extended engagements. Consistently praised for excellent customer service and competitive pricing, NATS seems to excel in creating personalized travel experiences, offering honest advice, and providing a hassle-free booking process. Clients often single out specific staff members, such as Steve Blackburn at the Leeds office, highlighting his commendable knowledge and assistance. However, there is an isolated incident indicating potential inflexibility regarding partial package bookings, leading a customer to choose an alternative provider. Overall, the firm is commended for attention to detail, first-hand knowledge of travel destinations, and their ability to facilitate a memorable holiday experience, even under the duress of unforeseen circumstances like health issues or travel interruptions due to the Coronavirus pandemic.

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What Customers Are Saying About North America Travel Service?

Trustguide uses AI to extract key phrases from reviews about North America Travel Service and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of North America Travel Service's customers had a positive experience.

Positive
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North America Travel Service Ratings

5

As of Based on 29 revies as of Mar 01, 2024

North America Travel Service Score

As of Based on 29 revies as of Mar 01, 2024

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Customer Reviews

As of Mar 13, 2024, 29 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of North America Travel Service's publicly available reviews View source

Ashley Baldry rated North America Travel Service 5 stars
a month ago
We have dealt with North America Travel Service (Leeds) for 15 years now and each time have experienced excellent customer service along with very competitive pricing. A special mention has to go to Steve Blackburn who always gives good and honest advice. We are currently discussing our 2024 holiday and again we are receiving excellent service and advice. Keep up the good work.
Craig Robertson rated North America Travel Service 5 stars
4 days ago
Wanted to look to do part package and part book own accommodation. Agent I spoke to wasn’t interested unless doing a full package and NATS booking all accommodation. Went with Virgin instead
Raymond Simpson rated North America Travel Service 5 stars
4 days ago
This is the first time we've used N.A.T.S(Leeds).Steve made the whole experience simple,hassle free from finding the hotels,fights to choose from Nothing wasn't too much trouble.I loved the travel wallet that came in the post with my travel intenary etc.Just little touches like that was first class.Keep up the good work guys.

Frequently Asked Questions About North America Travel Service

Does North America Travel Service provide assistance with itinerary planning for less common destinations?

According to customer feedback, NATS maintains a strong reputation for detailed knowledge of travel destinations, implying they are capable of assisting with itinerary planning across a variety of locations, particularly in the USA and Canada.

Can I book only certain parts of my travel package through North America Travel Service and handle the rest on my own?

While NATS seems to specialize in full travel packages, there has been feedback indicating they may be less accommodating if a customer wishes to independently manage certain aspects of their itinerary. Prospective clients should discuss their preferences with the agency directly to determine available options.

In case of an unexpected event, how does NATS handle travel cancellations or changes?

North America Travel Service has received commendations for their handling of unforeseen circumstances, providing timely advice, and managing cancellations or changes effectively, as evidenced during the COVID-19 pandemic when they ensured a timely refund for affected travel plans.

About North America Travel Service

Travel Agencies

Established in Yorshire in 1971, North America Travel Service provide quality holidays to the USA and Canada. Leading experts in tailored holidays to North America, with a knowledgable team of sales advisors who have personally visited the locations you are looking to visit.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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