Nicky Oliver Hairdressing
Nicky Oliver Hairdressing

Nicky Oliver Hairdressing Reviews Summary

Rated 4.5 Star based on 490 Reviews

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Overall Rating
Published on
March 24, 2024
Last updated
March 24, 2024

What do customers think about Nicky Oliver Hairdressing?

The overall company reputation of Nicky Oliver Hairdressing, as distilled from recent customer reviews, is predominantly positive. Analyses of customer feedback reveal a pattern of satisfaction regarding the quality of the haircuts, the professionalism and skills of the stylists, and the salon's welcoming atmosphere. Stylists like Jenny, Reem, and Sebastian receive notable acclaim for their attentive and exemplary services, often going above and beyond client expectations. Additionally, the promotion of products, such as the Mood hair product bundle, appears to offer added value to customers, enhancing their in-salon experience and encouraging repeat business. Despite these strengths, there is evidence of a significant customer service shortcoming associated with perceived miscommunication and dissatisfaction with a specific service, as highlighted by one client's consecutive negative experiences with uneven haircuts. This singular account, however, remains an outlier among overwhelmingly favorable reviews.

Positive Feedback

Key positive aspects extracted from customer feedback exhibit several recurring themes. Customers express high satisfaction with the personalized attention and expert advice provided by stylists, particularly noting their ability to listen to customer needs and offer creative solutions, such as trying new styles and products. The skillfulness of hairdressers, including those relatively new to the profession like Sebastian, is often praised, illustrating their competence in delivering both cut and style. The salon's ambiance also contributes positively to the customer experience, with mentions of a warm welcome and friendly atmosphere. Clients leaving the salon feeling confident and delighted with their hair manifests the positive impact of the team's effort.

Concerns and Threads

The negative aspects of customer feedback are primarily centered around a particular incident of dissatisfaction with haircut quality and customer service handling. The detailed narrative from one client describes an unfortunate experience related to uneven haircuts and the response from the salon's staff. The client's frustration with the perceived dismissiveness and a lack of an apology from salon management signifies a problematic area in client communication and resolution strategies. This emphasizes the need for the salon to refine its policies and ensure that all staff communicate consistently and empathetically with customers, particularly following service mishaps.

Frequently asked questions about Nicky Oliver Hairdressing

What should I do if I am not satisfied with my haircut at Nicky Oliver Hairdressing?

If you are not satisfied with your haircut, Nicky Oliver Hairdressing advises clients to return within a 7-day period. The salon staff, including your stylist, can then address and rectify any issues to ensure you are pleased with the result.

Are there any special promotions or product bundles offered at Nicky Oliver Hairdressing?

Yes, Nicky Oliver Hairdressing occasionally offers promotional deals, such as a bundle promo on Mood hair products. Clients are encouraged to ask their stylist or check the salon's official channels for current promotions.

Do stylists at Nicky Oliver Hairdressing provide personalized hair styling advice?

Absolutely, stylists at Nicky Oliver Hairdressing are highly praised for their personalized service. They listen attentively to what clients want, providing expert suggestions when requested to achieve the desired outcome.

What are customers saying about Nicky Oliver Hairdressing

Nicky Oliver Hairdressing
Arianna Cesaro
2 weeks ago
I recently went to refresh my look and trim my split ends, aiming for a long layered cut. Jenny, my stylist, was fantastic. She perfectly understood what I wanted and even exceeded my expectations with the cut and blow-dry. Jenny also recommended a bundle promo on Mood hair products, which was a great deal. These made-in-Italy products will be excellent for my at-home hair care, saving me money too. I'm definitely booking Jenny again for my next appointment!
Nicky Oliver Hairdressing
EK Howell
a week ago
Thank you so much Reem for the best blowdry and style I have EVER had!! I am so happy with how it turned out and thank you for staying extra late to ensure it was finished - you are a star!
Nicky Oliver Hairdressing
Elizabeth Featherstone
2 weeks ago
Great experience! Felt at home from the moment I walked in, everyone was lovely. My stylist (Jenny) did amazing with my hair, giving me a hair cut better than I thought possible. I walked out feeling brand new and brimming with confidence. Cannot recommend enough. I’ll definitely be coming back.
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About Nicky Oliver Hairdressing

Nicky Oliver Hairdressing opened in 1990 and was the founder member of the Northern Quarter.The company as won many Awards and is involved in photo session both for fashion,advertising world and creates a least 5 collection of their own which appears in magazine around the world.Nicky as also been Creative director for many global hair brand Nicky Oliver also as an Hair & Make Up academy that help people change their careers and enter the world of beauty. Hairdressers from around the world also attended the academy to refresh their skills and to learn the Nicky Oliver way. The wig room which helps women,men and children with hair loss both Private and NHS clients are welcomed we also work with the Little princess trust