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New Haven Building Company Edinburgh
New Haven Building Company Edinburgh

New Haven Building Company Edinburgh Reviews Summary

Home Builders | Edinburgh

What do customers say about New Haven Building Company Edinburgh?

As of Feb 17, 2024, 3 customers have reviewed this business and rated it 3.7 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
February 17, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
3.7
/5
3
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

New Haven Building Company Edinburgh's customer reviews analysis

An evaluation of New Haven Building Company Edinburgh based on customer reviews suggests that the company generally maintains a positive reputation through effective project completion and a high standard of workmanship. Reviews consistently praise the team for delivering projects on time and within budget, indicating a reliable and disciplined approach to construction and renovation services. Customers express satisfaction with the helpful and considerate nature of the staff when conducting works such as building extensions and installing structural elements like steel beams. However, there seems to be an issue with responsiveness concerning quotations, as noted by a customer experiencing delays in communication. Recurring themes within the feedback center around the company's professionalism, quality of work, and swiftness in addressing customer needs, especially in instances where clients were previously let down by other firms.

Positive Feedback

The New Haven Building Company Edinburgh is commended for multiple positive aspects based on customer feedback. Firstly, their ability to complete projects promptly aligns with client expectations and schedules, reflecting a strong sense of time management and efficiency. Secondly, adherence to the budget indicates a transparent and trustworthy approach to financial aspects of construction. Furthermore, the quality of work is emphasized as a significant positive, with mentions of high-standard finishes and satisfactory results contributing to a favorable perception of craftsmanship. The professionalism and helpfulness of the staff are also notable positives, enhancing the customer experience by providing considerate interactions and reliable support, even in urgent situations previously mishandled by other companies.

Concerns and Threads

While feedback for New Haven Building Company Edinburgh mostly trends positively, a key negative element has been identified within customer reviews. The company appears to have challenges with their communication process, as evidenced by a customer who awaited a quotation for over six weeks without a response, despite multiple follow-up emails. This lack of prompt communication presents a concern for potential clients who value timely correspondence and may lead to frustration and a perception of unreliability in the administrative aspect of the company's operations. The issue of unresponsiveness could potentially impact the company's overall reputation if not addressed promptly.

Frequently asked questions about New Haven Building Company Edinburgh

What kind of projects has New Haven Building Company Edinburgh successfully completed?

According to customer reviews, New Haven Building Company Edinburgh has successfully completed a variety of projects, including home extensions and structural work such as the installation of steel beams.

Can I expect my construction project to be completed on time and on budget with New Haven Building Company?

Based on customer testimonials, the company has a track record of finishing projects on time and within the agreed budget, delivering high-quality results and maintaining effective project management.

How responsive is New Haven Building Company Edinburgh to customer inquiries and quote requests?

While many customers are satisfied with their construction experience, there have been instances reported where the company was not responsive to quote requests, leading to significant delays and a need for improvement in communication.

Recent customer reviews and testimonials for New Haven Building Company Edinburgh

New Haven Building Company Edinburgh
Ian Chisholm
5-Star
a year ago
Ross and the team built our extension. On time, on budget, and to a high standard. Helpful, considerate We could not have asked for more. Very happy in our extended home.
New Haven Building Company Edinburgh
frank Donoghue
5-Star
a year ago
Just had my kitchen wall knocked down and steel beam put in newhaven builders done a fantastic job fast and clean workers highly recommend them. We got let down by another company so once again newhaven building company stepped up to help and as before work is excellent.
New Haven Building Company Edinburgh
Lindsay
5-Star
7 months ago
Sadly this company didn’t get back with a quote - waited over 6 weeks and sent 3 emails.
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
3.7
/5
3
reviews
Excellent
Good
Average
Fair
Poor

About New Haven Building Company Edinburgh

Home Builders

Here at New Haven Building Company Edinburgh we pride ourselves on being one of the best all trades building company’s in and throughout the Edinburgh & Lothians.‍We cater to every need, from the initial design and planning, right through to the completion of the project, sourcing the best material along the way.We offer free Quotations and advice and can help with almost any project.• Extensions• Attic conversions• Structural alterations• Kitchens• Bathrooms• Property RenovationsWe appreciate that you will want expert advice from a few building and joinery companies and we'd be delighted to come and check over your renovation plans.We think you'll be pleasantly surprised at our building work costs, service and advice.

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