New Balance Reviews

The overall reputation of the New Balance Global Flagship Store on Oxford Street is a mixed one, relying heavily on the caliber of individual staff interactions and stock availability. A few reviews laud the outstanding customer service received from specific staff members, citing their knowledge, helpfulness, and friendliness. These employees seem to embody the company's customer service ethos, leaving customers satisfied and eager to return. Nevertheless, other reviews point to a significant systemic issue: staff disengagement and inattentiveness. Customers have reported feeling neglected as employees engage in conversations among themselves rather than attending to shopper needs. This behavior appears at odds with the expectations of a flagship store, where exemplary customer service should be standard. Another frequent criticism concerns the deficient stock levels, with customers expressing frustration at not finding desired items or sizes, raising concerns about inventory management. Complaints about slow service and lack of gratitude toward customers completing purchases can tarnish the store experience and thus the brand's reputation.

Chain retailer stocking house-brand athletic footwear, apparel & accessories for all ages.