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MyBuilder Reviews

Rated 3.8 based on 1043 Reviews

100 St John St, London EC1M 4EH

Home Builders London

Published on
July 28, 2025
Last updated
July 28, 2025

Reviews Summary

Overall sentiment toward MyBuilder, a platform connecting customers with building and trades professionals, is positive with several reviewers describing high-quality workmanship, reliable tradespeople, and helpful efficiency. Customers report finding it easy to identify and book excellent professionals, highlighting punctuality, politeness, and sustainable practices as distinguishing traits. Nevertheless, criticisms arise about support for traders, an incomplete job, and some logistical challenges such as misleading locality information and nonresponsive support.

Common feedback includes praise for work standards, transparent pricing, and the ease of matching with available professionals through the platform. Customers value competitive quotes and rapid response from tradespeople including landscape specialists and handymen, referencing prompt completion of tasks and good communication. However, traders express frustration over the fee system when not hired, and some users recount inconvenient booking details and unhelpful customer support.

On balance, MyBuilder is regarded as a reputable and effective service for sourcing building and landscaping professionals throughout the UK. Its strengths include providing access to skilled, courteous tradespeople and streamlining the hiring process, though issues around platform fees and routing accuracy may impact some users' experiences.
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What Customers Are Saying About MyBuilder?

fantastic job for me

the results speak for themselves

very pleased with Josh's work

Would definitely use MyBuilder again

did a good job in a pleasant and professional manner

my job was comleted .I was very impressed by standard of work .

Amazing job. Thank you so much Ben

Trustguide extracts key phrases from reviews about MyBuilder and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 60% of MyBuilder's customers had a positive experience.

Positive
60%
Neutral
20%
Negative
20%

MyBuilder Ratings

1

As of Based on 1043 revies as of Jul 28, 2025

MyBuilder Score

60%

As of Based on 1043 revies as of Jul 28, 2025

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Customer Reviews

As of Jul 28, 2025, 1043 customers have reviewed this business and rated it 3.8 Star out of 5. Trustguide conducted an in-depth analysis of MyBuilder's publicly available reviews View source

Julie Callaghan rated MyBuilder 5 stars
a month ago
Very easy to use, reliable trades people. S&J builders and landscapes did a fantastic job for me on my garden patio area. They quickly adapted to a change in my plans, sourced a skip and additional materials as well as recycling some existing stone, slabs, soil etc. I liked this approach to sustainability. They explained the additional cost fully before I committed to the job. Very polite, punctual, friendly abd respectful of my property. I would highly recommend S&J Building and Landscaping.
chris sivorn rated MyBuilder 5 stars
3 weeks ago
It is a well run site. You can see the profile for each company or individual. The star rating is important as to making a valid choice. My storm damaged bedroom was a mess as you can see. The results speak for themselves. I gave a 5 star review due to the standard of work and the work ethic of my chosen individual whom carried out the repairs.
Fatemeh Soltanzadeh rated MyBuilder 1 stars
3 weeks ago
I hired Quick Fit through this platform to complete laminate flooring in my home. Unfortunately, this turned out to be a frustrating and disappointing experience. The team wasted both my time and money, left the job unfinished, and then disappeared without any explanation or follow-up. Even worse, I reached out to the builder’s customer support for help, but they have been completely unresponsive and unwilling to take any action to resolve the issue. There has been no accountability or assistance in dealing with this situation. I expected a reliable service and some level of customer support if things went wrong. Instead, I’ve been left with an incomplete project and no help at all. I do not recommend using this service if you’re looking for dependable professionals or customer support that stands behind their contractors.

Frequently Asked Questions About MyBuilder

How easy is it to find and book a reliable tradesperson through MyBuilder?

Customers report that MyBuilder provides quick lists of local tradespeople, alongside profiles and star ratings, making it straightforward to compare and book suitable professionals for their projects.

Are there platform fees associated with using MyBuilder?

According to reviews, tradespeople may be charged a shortlisting fee plus VAT when a client expresses interest, regardless of whether they are hired. Customers are not typically aware of these fees when selecting professionals.

Can I expect prompt responses and job completion when using MyBuilder?

Several reviews mention receiving responses from tradespeople within hours and having jobs completed quickly, often within the same week, though experiences may vary depending on the professionals contacted.

About MyBuilder

Home Builders
MyBuilder is an online platform that connects customers with vetted building, landscaping, and trades professionals throughout the UK. Users post their job requirements and receive interest from local tradespeople, allowing them to review skills, profiles, and star ratings before making a selection.

The company operates as a digital marketplace, facilitating the selection, communication, and review process between customers and tradespeople. Traders may be charged a fee when selected for a job shortlist. All coordination, quoting, and booking are managed through the website interface for user convenience.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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