Minicabs.Co.Uk Reviews Summary

Rated 4.4 Star based on 1049 Reviews

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Overall Rating
Published on
January 15, 2024
Last updated
March 13, 2024

What do customers think about Minicabs.Co.Uk?

Minicabs.co.uk has garnered a reputation for being reliable, professional, and customer-centric, based on the latest series of customer reviews. Customers frequently highlight the punctuality and the courteous nature of the drivers. This consistency in service delivery seems to be a core strength and a significant contributor to their positive reputation. Customers appreciate timely arrivals, smooth driving, and added value through personal touches like playing nursery rhymes for children. Nevertheless, reviews also reflect isolated incidents where service fell short, particularly where drivers failed to follow specific pickup instructions and engaged in distracting behavior like taking personal calls during transit. Such instances suggest areas for improvement, especially in adherence to customer directions and maintaining professional conduct during service delivery.

Positive Feedback

Many positive reviews for Minicabs.co.uk emphasize the promptness and reliability of the service, which is of significant importance to customers with time-sensitive transportation needs. The professional conduct of the drivers stands out, who often go beyond the call of duty to assist passengers with luggage and accommodate last-minute requests, fostering high levels of customer satisfaction. Their willingness to add thoughtful, personal touches—such as playing nursery rhymes for children—has positively impacted customer experience, enhancing the reputation of minicabs.co.uk as a service provider that genuinely cares about its clientele. Furthermore, customers have reported that pricing is competitive, providing value for money, and communication via phone, email, and SMS keeps them well-informed.

Concerns and Threads

Despite many favorable comments, there are notable customer experiences that point to areas where Minicabs.co.uk can improve. Some customers reported instances of unprofessional behavior, such as a driver's persistent personal phone conversation during a ride, which raised safety concerns and showed a lack of respect for the customer's comfort. Miscommunication or lack of adherence to pickup instructions has also been cited, reflecting a need for better alignment between customer requirements and driver execution. These lapses in service, while not widespread, could detract from the overall customer satisfaction and warrant attention to preserve the company's commendable reputation.

Frequently asked questions about Minicabs.Co.Uk

What measures does Minicabs.co.uk take to ensure punctuality?

Minicabs.co.uk prioritizes punctuality by dispatching drivers who are known for their timely service. The company regularly receives positive feedback on drivers' punctuality, and they strive to maintain this by keeping customers updated via SMS and confirmation messages.

How does this cab service accommodate special requests or last-minute changes?

The company is noted for its flexibility and willingness to accommodate special requests and last-minute changes when possible. Customers are advised to communicate any specific needs or changes directly with the service to facilitate these adjustments.

In the event that a driver fails to meet the expected standards, what recourse do I have as a customer?

Minicabs.co.uk values customer feedback and addresses concerns regarding service standards. If a customer experiences unsatisfactory service, they are encouraged to contact the company to report the incident. The company takes such feedback seriously and likely to take appropriate measures to prevent future occurrences.

What are customers saying about Minicabs.Co.Uk

Jooollene Jooollene
2 weeks ago
Exceptional Taxi Service I recently had the pleasure of using this taxi service, and I must commend the outstanding service provided by the taxi driver. From the moment I entered the cab, their professionalism and friendliness were evident. The driver was punctual, ensuring I reached my destination on time. Their driving skills were impeccable, making the journey smooth and comfortable. Additionally, they went above and beyond by assisting with my luggage. What impressed me the most was the driver's courtesy and genuine interest in ensuring I had a positive experience. It's rare to find such dedicated professionals who take pride in their service. I highly recommend this taxi service, and I'll definitely be a returning customer. Thank you to the driver for making my trip enjoyable and stress-free!
Grace Walker
a week ago
It's funny you are asking for feedback now. I have used this company for years and I have never been asked for feedback. Today was not a good experience for me. The driver spoke on a personal call from the moment I got in the car at Harrow right up to my leaving the car at Chelsea. This is bad manners towards the customer. He made a few driving mistakes along the route because he was distracted talking. Although it was a hands free call I did not feel safe. Although I will continue using the company I will specifically say I do not want this driver. He was pleasant enough but you must have respect for your customers.
a month ago
Excellent service as always, never encountered any problems - always my go to! We were dispatched a driver really quickly this morning and he arrived promptly, no issues looking for him, i was talking to my lil girl about nursery rhymes as she was poorly and he decided to play some on his car for us - the smile on her face was priceless! What a fantastic little touch which the driver did not have to do! The man deserves a raise! Thank you
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About Minicabs.Co.Uk


At Minicabs we know that we offer the very best London minicab service – a claim that’s backed up by a huge number of our passengers, who consistently use us due to our promptness, politeness and great value for money. We’ve been operating for a number of years now, and in this time we’ve honed our skills and business to create a great taxi company. What’s more, we’ve built up our number of taxis to ensure that we can cater to everyone’s needs, throughout the area we cover. We intend on improving in the future as well, by adding new facets to the Minicabs such as the fantastic app we have just introduced for Apple and Android users.You can call us on 0208 204 4444 or email us via bookings@minicabs.co.uk or alternatively you can use App