Mckenzie & Millar Funeralcare Reviews
Rated 4.3 based on 11 Reviews
Funeral Directors in Edinburgh
83-89 Great Jct St, Leith, Edinburgh EH6 5HZ
Published on
February 29, 2024
Last updated
July 10, 2025
McKenzie & Millar Funeralcare's reputation is notably mixed based on the recent customer reviews, with a majority of feedback skewing positively on their professionalism, empathy, and communication. Customers have praised certain members of the staff, such as Gavin, Thomas, and Sandi, for their attentive and compassionate service during a highly sensitive time. These individuals are noted for taking control, keeping families informed, and facilitating a respectful and personalized final farewell. However, there are instances where the company has notably underperformed, particularly with one specific grievance that details a lack of sympathy, support, and inaccuracies during the services. This negative review stands in stark contrast to the others, suggesting an inconsistency in the service quality, which could be isolated to individual experiences or perhaps specific staff members. Recurring positive themes are individualized attention and adherence to special requests. The negative outlier underscores issues with compassion, misinformation, and organization that present areas for potential improvement within the company.
Yes, according to several reviews, McKenzie & Millar Funeralcare is capable of honoring personalized requests and ensuring services are tailored to reflect the deceased's life and the family's wishes.
Staff members such as Gavin and Thomas are noted for their communicative approach, keeping families informed throughout the process and providing guidance on necessary decisions and changes.
Yes, while most feedback is positive, there is at least one account of a negative experience where the service was described as lacking in empathy and support, with issues of misinformation and insensitivity. This indicates that while many have a positive experience, it is not universal.
At Co-op Funeralcare, our funeral directors in Leith are committed to helping you honour the life of your loved one and celebrate their memory, whether it’s with a traditional funeral service or direct cremation. Our funeral homes offer a full range of services and products, including coffins, urns for ashes, flowers and memorial items so that you can personalise the funeral according to your wishes.
