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Brookside Funeral Home
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Brookside Funeral Home Reviews Summary

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Funeral Directors | Houston, TX

13747 Eastex Fwy, Houston, TX 77039, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Brookside Funeral Home?

As of Apr 28, 2024, 459 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Brookside Funeral Home's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

service was phenomenal

amazing with every single detail

comforting to me and my family

served me and my children with Excellence

surgery was a success

process go by very smooth

made my father look like he was taking a nap

uplifting experience

very nice of him

helped out quite a bit

pretty cold and acted as if she could careless

About this report

This report was produced by Trustguide on Apr 28, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
April 28, 2024
Last updated
April 28, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Brookside Funeral Home's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%
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Brookside Funeral Home's customer reviews analysis

An analysis of recent reviews for Brookside Funeral Home & Memorial Park reveals a predominantly positive reputation with a recurring theme of excellence in customer service. The staff, including but not limited to names like Chris, Justin, Martea, Christina, Andretta, Magda Rosales, and Diana Wellborn, were praised for their professionalism, compassion, and attention to detail. Customers consistently describe the service as personalized, with team members going beyond expectations to create a memorable and respectful experience. Issues such as communication, planning, and follow-up are mentioned in a favorable light, showcasing the company's commitment to support families during challenging times. However, an isolated incident with a less empathetic funeral director indicates that the customer experience can vary, yet such concerns appear to be promptly and genuinely addressed to restore satisfaction through corrective action and staff training.

Positive Feedback

Brookside Funeral Home & Memorial Park's strengths are evident through positive customer feedback, which frequently commends the company's compassionate approach and exceptional service. Multiple reviews underline the team's ability to make the funeral planning process less stressful and more personal, and staff members are often mentioned by name as providing outstanding support. The care taken in crafting memory tables and managing the finer details of services has been memorable for clients, solidifying the funeral home's reputation. Also noteworthy is the company's follow-up practices, ensuring continued support even after the conclusion of services. Furthermore, reviews suggest that Brookside staff are not only professional but also efficient in solving problems and adapting service packages to individual wishes, which greatly enhances the overall customer experience.

Concerns and Threads

Despite the overwhelming positivity in feedback, Brookside Funeral Home & Memorial Park has encountered criticism related to a particular interaction with a funeral director who was perceived as cold and inattentive. This experience highlights the importance of empathy and personalized care in the funeral industry, revealing that any shortcomings in these areas are deeply felt by grieving families. The mentioned incident suggests a risk of inconsistency in service quality, which could tarnish the funeral home's reputation if not addressed. Nevertheless, the swift intervention by another staff member, Kineta Lewis-Harrison, and her commitment to resolving the issue and improving staff training shows the company's dedication to rectifying negative experiences and preventing future occurrences.

Frequently asked questions about Brookside Funeral Home

What services does Brookside Funeral Home & Memorial Park offer to personalize a memorial service?

Brookside Funeral Home & Memorial Park specializes in creating personalized memorial services, including memory tables, custom video tributes with music, special touches that reflect the loved one's life, and funeral flower arrangements. They tailor services to honor individual wishes and provide a unique, respectful remembrance.

How does Brookside Funeral Home respond to issues or concerns raised by families?

Brookside Funeral Home takes any concerns raised by families seriously. As evidenced by customer feedback, when issues arise, they are promptly addressed by staff members like Kineta Lewis-Harrison, who listens to feedback, resolves concerns, and implements necessary changes to improve service and prioritize families.

Can I expect continued support from Brookside Funeral Home after a service has been completed?

Yes, Brookside Funeral Home provides ongoing support after services are completed. Staff frequently perform follow-up calls to ensure families are coping well and to offer additional assistance if needed, underscoring the funeral home's commitment to compassionate service beyond the initial event.

Recent customer reviews and testimonials for Brookside Funeral Home

Brookside Funeral Home
Elyana Soliz
5-Star
3 weeks ago
We recently had service for my grandmother and mom here and service was phenomenal. Chris and his team were amazing and went above and beyond. Both services were perfect and exactly how we wanted. My family will continue to use them. I highly recommend Brookside to anyone. Forever grateful for all their help.
Brookside Funeral Home
Julie Burnett
5-Star
a month ago
I seriously can not say enough about how amazing Brookside was about handling my dad’s service. It is already a very sad and stressful time but everyone involved made it so much less stressful. They were amazing with every single detail and met all of our needs in making it a personal service geared to everything about my dad! I highly recommend having a memory table! Justin did an amazing job and it was as if he knew my father even though they had never met! Martea and Christina were so compassionate and helpful! Always following up to make sure things were going smoothly. Artyna, Josh and Angel were there the day of the funeral to make sure everything went smooth. They were so accommodating and I was so touched when I arrived and saw everything from the beautiful memory table to the video with music and all of the pictures and special touches they had added! This group is so amazing and will treat you like a family member! For such of a sad and difficult time, they really help you get through it as far as having compassion and planning the service. Thank you all from the bottom of my heart!!❤️ ❣️
Brookside Funeral Home
Toshia Mills
5-Star
a month ago
Andretta, is amazing and kind. She was very comforting to me and my family during our visit. She always called and check on us, even after my mom funeral. I would like to Thank Andretta, Cassie, Jeff and George they all did amazing job with my mom’s funeral . I really appreciate each one of you. I definitely recommend Brookside Funeral.
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
459
reviews
Excellent
Good
Average
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Poor
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About Brookside Funeral Home

Funeral Directors
Famed for their historic beauty and touted for their modern services and amenities, Brookside Funeral Home and Brookside Memorial Park have served Houston-area families since the 1930s. The funeral home is large and spacious and has multiple venues that can handle both large events and intimate affairs. The 290-acre memorial park provides a wide range of burial services and is renowned for its majestic oak and pine trees, some of which are estimated to be more than 300 years old. Working together, these sister locations allow families to take care of all of their funeral and burial arrangements.
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