Green Street Mortuary's customer reviews analysis

An analysis of the reviews for Green Street Mortuary reveals a mixed overall company reputation with a range of customer experiences. Mr. Horse and Dane Stanley frequently receive favorable mentions for their kindness, professionalism, and exceptional guidance during difficult times. Their attentive and personal approach in handling arrangements from a distance and ensuring comfort and satisfaction appears to be a strong point for the mortuary. Conversely, there is a notable trend of dissatisfaction with rushed services and perceived unprofessionalism. Specifically, customers have reported negative experiences with other staff members who rushed through traditional practices and ceremonies, thereby detracting from the dignified atmosphere expected at such events. Inefficiencies related to logistical aspects, such as parking and time management, have also been criticized. The mortuary appears to thrive in providing a respectful and supportive service as reflected in most reviews, but these positive elements are at times overshadowed by occurrences of insensitivity and disorganization.

Positive Feedback

Positive customer feedback for Green Street Mortuary frequently highlights the mortuary’s capacity for compassion and professionalism, particularly commending individuals like Mr. Horse and Dane Stanley for their exceptional support and guidance. Many bereaved families express gratitude for the helpful and accommodating staff, especially when handling arrangements remotely during the pandemic or when dealing with the meticulous coordination necessary for honoring the deceased according to cultural traditions. Praise also extends to Green Street Mortuary's ability to facilitate a smooth, organized funeral service and to honor specific requests, including last-minute details and staffing accommodations to align with the family's expectations. Supportive communication, respectful treatment of loved ones, and reliability are recurring themes that underscore the mortuary's commitment to delivering quality service.

Concerns and Threads

Critical feedback for Green Street Mortuary centers on experiences with rushed services and insensitive staff behavior, particularly during culturally significant rituals. Customers report that certain staff members demonstrate a lack of respect and attentiveness, with incidents of incorrect name usage and insensitivity to grieving families' needs. Additionally, logistical complications, such as inadequate parking management and the perceived prioritization of cost-savings over service quality, contribute negatively to the mourning experience. Instances of families being hurried through viewings and ceremonies, coupled with a staff that sometimes appears more focused on the schedule than the service, suggest areas where the mortuary could improve its operations and customer care.

Frequently asked questions about Green Street Mortuary

Can Green Street Mortuary handle long-distance arrangements?

Yes, Green Street Mortuary is experienced in handling long-distance arrangements, as evidenced by positive customer testimonials. They offer support and guidance throughout the process, accommodating remote coordination especially in circumstances where travel is restricted.

What type of services does Green Street Mortuary offer?

Green Street Mortuary provides a range of services including traditional ceremonies, honoring specific cultural practices, and personalizing funerals to meet family requests. They are also noted for their professional and prompt handling of services.

Is the staff at Green Street Mortuary culturally sensitive?

Reviews indicate a varied experience with cultural sensitivity. While some staff members are praised for their adherence to cultural traditions, other incidents suggest a need for improvement in understanding and respecting the mourning practices of different cultures.

Recent customer reviews and testimonials for Green Street Mortuary

Judy Stenger

5-Star

10 months ago

Mr. Horse and his staff took good care of us. Though my brother lived in California, it was his wish to rest with our family in Pennsylvania, and I was making arrangements from Maryland. Mr. Horse guided me through all the steps, and was incredibly kind. This was a tough loss and he made it easier. I am very grateful.

Gabe Yee

5-Star

8 months ago

One of the worst experiences for me and my family. The rude lady funeral coordinator asked us if we would like to speak during the viewing and then just rushed us through the whole thing. She asked one of the uncles if he would like to speak before the service in Chinese and he said yes. As soon as we finished the first speech she asked more people to come up. One more family member came up and said her piece then the director came up and just showed the map and moved us before our uncle could speak to everyone. Sure, they followed the Buddhist traditions but also rushed us through incense, bowing, and paying our respects. During a very emotional time, this felt inappropriate. Decent private security escorted us to Hoy Sun Memorial Cemetery. The coordinator also left super early during the actual burial and rushed us through that too. We finished the whole thing extremely earlier than expected and threw off the schedule. As a funeral director, I expect that you can communicate clearly on what is happening, if we are off schedule, and what to do in the meantime/what is currently going on. Throughout the whole experience, the lady even got my dad's name wrong every single time when calling him to pay respects to Grandad. It felt tonedeaf and disrespectful. I would not recommend them and felt like their motto of "Dignity" was a sham.

Annamarie C

5-Star

3 years ago

Having to pick a mortuary from 3,000 miles away because you can't travel do to Covid-19 was a little unsettling. Green Street Mortuary was recommended to me from one of my uncle's friends. I couldn't have done anymore if I was there. Dane was absolutely amazing. He helped me through the whole process and I was always informed on what was happening. I never felt uneasy or worried. I knew my uncle was in great hands immediately. I would like to say thank you again Dane! Your perfect for the job! Annamarie

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Green Street Mortuary Reviews Summary

What do customers say about Green Street Mortuary?

Overall Reputation

Green Street Mortuary's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Green Street Mortuary

Can Green Street Mortuary handle long-distance arrangements?

What type of services does Green Street Mortuary offer?

Is the staff at Green Street Mortuary culturally sensitive?

Recent customer reviews and testimonials for Green Street Mortuary

About Green Street Mortuary